While washing a load of lingerie, the glass on the front loading door of the washer imploded. We purchased this washing machine in December 2016 so the 1-year warranty had expired, however, we purchased a 5-year extended warranty through Nebraska Furniture Mart when we purchased the machine. We were told to contact the extended warranty company, Assurant, for repair. They set up a service call with Premier Appliance. The repair tech reported that it was misuse/abuse of the machine, but it was not. He just said "it's not under warranty." Misuse of the machine was not the case! The warranty company will not repair the machine because of his report. LG will not warrant it either. Nebraska can do nothing to help. I can only conclude that the glass must have been defective because this appliance has never been abused or misused. There was nothing in the clothing that could have hit the glass during the cycle. So after 2 1/2 weeks with many phone calls, nothing was done by LG, the warranty company, or Nebraska. We have resorted to ordering a new door assembly and replacing it ourselves. This $1000+ machine is worthless and so are the warranties! I will never buy another LG appliance again. Our LG refrigerator is also a lemon - 3 repairs the first month we had it! Shame on LG for not caring about their customer's safety or satisfaction.