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Picture out after 2 months-LG not honoring waranty

We have been trying to get our TV repaired or replaced for over 2 months now. The picture started intermittently going out after 2.5 months of ownership.

Picture out after 2 months-LG not honoring waranty

Posted on 2018-04-12 21:26:31 4K Ultra HD TVs Vote Up0Vote Down
We have been trying to get our TV repaired or replaced for over 2 months now. The picture started intermittently going out after 2.5 months of ownership. LG sent a repair person who tried to replace multiple parts, supplied by LG, but ultimately determined that the TV needed to be replaced. We have been given the runaround and are now being told that our "request" for replacement was denied. How could a "request" be denied...this is a warrantied product...the manufacturer should be honoring the warranty. The way that we have been treated by LG is disrespectful and downright wrong, given that we purchased the TV AND A WARRANTY. If anyone has had success with a similar issue, PLEASE advise.

2 Comments

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    RE: Picture out after 2 months-LG not honoring waranty

    KindOfABigDealKindOfABigDeal LG Moderator
    Posted on 2018-04-13 16:36:46 Vote Up0Vote Down

    Per the terms and conditions, this forum is not the appropriate place to address concerns about policies and procedures. We have other outlets with support available to assist with any concerns you might have about that. This forum is here for any product related inquiries and assistance. So that we are able to gain more insight and research what assistance may be available to you, we request that you reach out to a specialist via Twitter @LGUSSupport or Facebook www.Facebook.com/LGSupportUSA

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    RE: Picture out after 2 months-LG not honoring waranty

    petersenpetersen Member
    Posted on 2018-04-13 17:47:43 Vote Up0Vote Down
    Thank you for the comment. The other outlets have not been successful. Will try again. 
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