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Sound intermittently goes out on my W7

Is anyone else having and issue with the sound on the W7 going out randomly for a second or 2?

Sound intermittently goes out on my W7

Posted on 2018-05-05 19:41:09 OLED TVs Vote Up0Vote Down
Is anyone else having and issue with the sound on the W7 going out randomly for a second or 2? Magnolia AV (the thing in BestBuy where I bought my tv) said that it's because the TV/Soundbar is not actually Dolby Atmos, and cannot actually process the sound from said formats (happened when I watched Netflix Dolby Atmos shows, AppleTV 4K Dolby movies, and BluRay 4K UHD Dolby DVDs). No rhyme or reason to it, and I can rewind the movie/show 15 seconds and the sound would still be there. 
If the TV cannot actually process the sound format that it's claiming to be (box and materials all say that the sound bar is Dolby Atmos) then I'm VERY disappointed that I have to tune down the tv so I can watch shows and such on it without this hiccup. 

1 Comments

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    RE: Sound intermittently goes out on my W7

    AlexanderAlexander LG Moderator
    Posted on 2018-09-07 21:32:29 Vote Up0Vote Down
    @acuculich, Good day,

    The W7 series does support dolby Atmos, when you return and replay that section of content that skipped, do you hear the sound? 
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