Hello!!! I bought a wonderful 65CX. I owned 3 Oleds but never had a problem like this. On white and bright backgrounds I can see like a grid pattern. I know some people have this problem.
I posto some images. What can i do?
Please send me a private message with the information below. I'll have a tech out to review this with our Tech Support while in the home for proper diagnosis.
Date of Purchase
I have this same "grid pattern" issue on my 77" CX, white backgrounds are particularly troubling but it also shows up in most bright scenes like a sky.
Matteox, how did LG service work for you? I have exactly same issue and I am wondering is it worth trying go through LG warranty process and risk receiving worst screen than mine current one, having the same problem.
I have the same issue on my lg cx 65... I saw the grid pattern first playing in valhala, jedi fallen order red dead 2. Spiderman Skybox sun...
hdr with this grid is a piece of ****... Xbox series x ps4 pro. PC nvidia shield, switch all of ports hdmi or apps. Also on hdr calibration settings in menu on ps4 or xbox when you must adjust the squers... I had samsung q9fn with bad dse. Tried sony xh90. Seen friends c9 and c8. I ve never seen something bad like this before.
Its visible on all of settings. Trust me i tried everything. Even dimming oled light isnt helping... grid is visible.
You can see it while watching winter sports in motion. In cartoons - bright colours...
In movies also but it depends by the camera movement and content.
For eg wonder woman 1984 beginig of movie while colloseum appears.
It isn't a birate or bad quality because grid pattern is always in the same places.
Although this grid makes all content like it is all bad quality not 4k.
I have 3-4meters to tv and I can see it clearly.(unfortunately not clear picture :(( ).
With time i think it is getting worse...
This is my second unit first i ve returned because of this issue.
I ve checked my friends oled tvs c9 b9 b8 c8 they dont have this ugly grid.
There are a lot of threads about this and a lot of people with this issue. Avs forum avforum reddit. Topic grid (on white) horizontal lines (banding)
What to do ? If Lg is aware of this issue and selling tvs with it with knowing about it ? Its looking like big manufacture problem... how goes so far its not possible get lg oled without it.
Had this on 3x LG CX (manufactured September, October and December 2020 in Poland). How bad it looks varies from unit to unit but it seems to be impossible to get one that is clean. I have returned all of them because in some content, for example games like Journey or cartoons or anime it really looks awful.
Here are some content examples (in HDR):
1. Arrival - 1:27:27 (camera going up)
2. Martian - 1:22:30 (panning shot against bright sun)
3. Interstellar - 2:05:22-25 (window on the left), 2:37:30 (panning shot)
4.Star Trek Beyond - 1:42:50 (look at the bright areas)
Games - Journey (visible almost all the time), Ghost of Tsushima (look at the skies)
I have the exact same issue on my LG CX 48 manufactured in Poland, October 2020.
You can clearly see these lines on bright and/or uniformed content (HDR or not - but definitely easier to spot on HDR), especially during panning shots. The horizontal lines are evenly spaced and always at the same place.
It is obvious when looking at the sky on Gears 5 or in Ori and the Will of the Wisps (beautiful game by the way). Same on TV shows such as The Queen Gambit when looking at the lights or windows. The pictures from QOIhsfi283h6289 are spot on.
The issue seems widespread with numerous discussions on AV and AVS forums as well as on Reddit. It is referred as grid pattern, brush stroke effect, horizontal lines.
AV Forum: https://www.google.com/search?q=grid+pattern+lg+cx+site:www.avforums.com&safe=active&sa=X&ved=2ahUKEwiH78Gip5nuAhVP1hoKHeRlCdQQrQIoBHoECAQQBQ&biw=1745&bih=850
AVS Forum: https://www.google.com/search?q=grid+pattern+lg+cx+site:www.avsforum.com&safe=active&sa=X&ved=2ahUKEwiH78Gip5nuAhVP1hoKHeRlCdQQrQIoAnoECAMQAw&biw=1745&bih=850
Can LG acknowledge/comment on this?
I have the exact same issue with my panel (CX65). It's really a good panel, barely any banding noticeable, otherwise, but the grid pattern drives me crazy. It is very clearly noticeable on every bright content and especially on panning situations. Not sure if I want to get into the panel lottery and get a panel with the same issue and others adding to that. MY panel is from 9/20(Poland), and this problem seems to be very widespread as you find many discussions about this in many forums, in the context of the 2020er panels.
I contacted LG for the white Grid. They changed my panel but now i have the same grid pattern. The problem is that now i have the dark patch in the left, red tint in the left and banding everywhere :(
I'm on my second 77 CX and facing the same issue.
Very noticeable on light coloured backgrounds such as clouds. As other have said this is not source related as I have tested identical content on other TV's and they do not experience this issue.
Same issue on my LG CX65 manufactured in November 2020. Can we get some acknowledgement from LG on this issue please?
This issue is expertly documented here and elsewhere. I've already run a manual pixel refresh and no change. People have reported returning 3 units and all the replacements had this problem. This silence from LG on this issue is deafening.
LG seems to be silence on pretty much every issue. Customer support is super unresponsive (and rude when they do). My panel has experienced major burn-in and after contacting support on December 28, I didn’t get a response until February 3rd. Then I was told I just watch too much TV and why my OLED panel was completely ruined after 6K hours.
Just FYI to anyone with this problem. You're on your own. Had an LG tech come to my house and evaluate the issue.
He saw the issue. Acknowledged the issue. Took some pictures. Called me back the next day and told me LG rejected my panel replacement. No reasoning was given. No way in which to dispute was provided. Repair order closed - no work done.
So, if this is LG standing by their products, you can count on me purchasing from another company for all my major tech purchases in the future. I'm stuck with a brand new TV that has a known, documented and visually perceptible problem with no recourse.
This is what you can expect when you buy a $2000 premium TV from LG.
Just FYI to anyone with this issue, you're on your own. Had an LG tech come to my house and evaluate the issue.
He saw the issue. Acknowledged the issue. Took some pictures. Called me back the next day to tell me LG rejected my panel replacement. No reasoning was given. No way in which to dispute was provided. Repair ticket closed - no work done.
If this is LG standing by their products, I will be purchasing from another company for all my major tech purchases in the future. I'm stuck with a brand new TV with a known, documented and visually perceptible problem. And LG saw it and refused to do anything about it.
This is what you can expect when purchasing a premium TV from LG.
Can LG finally acknowledge the issue?
It has been widely reported but all we get is silence.
Has there been any official feedback on this?
I can see a lot of people have had panels replaced, so it is a known issue now?
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