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LMXC23746S100 - $1000 in Wasted Food and Repair?

One day, the LG fridge stopped cooling/freezing. I had to throw out $200 to $300 worth of food.

LMXC23746S100 - $1000 in Wasted Food and Repair?

Posted on 2018-07-20 22:05:19 edited July 2018 Refrigerators Vote Up0Vote Down
One day, the LG fridge stopped cooling/freezing. I had to throw out $200 to $300 worth of food. I contacted LG, they connected me to local LG certified folks, and also had a specialist contact me, promising to help cover the cost of the fix. (That specialist has disappeared off the face of the earth.) The technician came, added freon, charged me $295, said to wait a few days, I did, it was back to cooling/freezing, so today I bought $400 worth of food to fill the fridge back up. It's not as cold as I'd like, so I'm concerned, but I just filled it back up, so I'll give it time. BUT...Now the electronic panel is making all sorts of crazy noises. If this food has to go, we're talking almost $1000 spent, total, via wasted food and freon + labor. How much does a new fridge cost?

2 Comments

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    RE: LMXC23746S100 - $1000 in Wasted Food and Repair?

    sanmisanmi Administrator, LG Moderator
    Posted on 2018-11-26 21:26:30 Vote Up0Vote Down
    Hi @bronxbeatdown I am so sorry to see hear about your experience recently. Have you got any updates?
  • Reply Title Icon

    RE: LMXC23746S100 - $1000 in Wasted Food and Repair?

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-03-13 18:01:45 edited March 13 Vote Up0Vote Down

    bronxbeatdown, I see you commented previously about problems with the unit not cooling properly and you fearing you would lose over $400 in food and have to pay another $600 for the repair.

    LG is providing warranty labor coverage up to 5 yrs., from the date of purchase, for sealed system issues on refrigerators. If you still need a repair, please call our Customer Interactive Center at 800-243-0000 where any agent will provide you with 5 year coverage for parts and labor on the sealed system. Or you can visit this link: {https://refrigerators.lgsupport.com/hc/en-us/requests/new }, and provide the needed info and we will reply within 24 business hrs.   

     

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