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Why does my screen turn black with a weather icon?

I have a LG Power, it was stormy outside with lots of electrical discharges (lightning) and then this thing popped up ( https://m.imgur.com/a/nTG3HXV ) , it never happened until now.

Why does my screen turn black with a weather icon?

Posted on 2018-07-21 13:30:15 Cell Phones Vote Up0Vote Down
I have a LG Power, it was stormy outside with lots of electrical discharges (lightning) and then this thing popped up ( https://m.imgur.com/a/nTG3HXV ) , it never happened until now. What is it?

1 Comments

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    RE: Why does my screen turn black with a weather icon?

    AlexanderAlexander LG Moderator
    Posted on 2018-08-28 20:33:06 Vote Up0Vote Down
    Good day CustomsOfficer,

    I'm sorry you are experiencing issues with your LG Power.

    Have you tried to power down the phone and seeing if the issue persist?
    Can you drag the notification bar down? 
    Does the Switch button (square) do anything?
    Does the home button (circle) do anything?

    I would recomend removing the back cover, remove the battery, let it sit for 10 seconds and re assemble the phone.
    (if the screen responds) try going to settings > general tab > apps > weather > clear cache / clear data.
    You can also try doing a factory reset, turn the phone off, press and hold the volume down button and the power button until the lg logo appears, the release, use the volume keys to navigate and then the power button to select factory data reset (this will delete all the information on your phone).

    .If these solutions still don't fix the issue, you may need to check with your carrier for warranty options or insurance options, or you are welcome to send the phone to our repair facility to have a technician look at it through the following link: https://www.lg.com/us/support/repair-service/schedule-repair-us
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