Date of Purchase:
I just wanted to give an update on what’s happened since the last time I posted on here. I apologize in advance on the length of this post but I want to go into full detail on what a poor job LG is doing in the concern of resolving the issues with my television. The last six months have been hell regarding LG “repairing” my television. The’ve attempted to repair my television twice within the last six months with both results being the same. The first time they attempted to fix it was in late July everything was fine for a few days but I would soon receive the same notification “Unknown device is disconnected” on my television and my tv would shut down and turn back on by itself. I contacted them again in late August or early September concerning the issue and they said they would send the technician out to attempt to repair it again. The technician arrived two weeks later but was unable to work on the television because LG sent him the exact same part they sent him the last time and he said it was useless, so he drove an hour to my city for nothing. I contacted LG again and told them that I was not happy and that they needed to resolve this problem quickly. They said the part needed to fix my television was unavailable and would not be back in stock until the last week of October, a full month from when I contacted them. I waited a full month for the part to become available. Finally the final week of October came and the technician came back to attempt to fix the television again. Once again, it was fine for a few days and then I would have the exact same issues again. I’ve contacted LG numerous times and asked for a reimbursement but the’ve only given me the runaround and stated that the television needs to be attempted to be fixed three times before reimbursement can be taken into consideration. The final straw came a few days ago. I called the repair company that’s been working on my television and they said that they no longer offered their services to my city because it’s too far for them to drive here now. I contacted LG once again and told them about this and they said they would find another company within my area that specializes in repairing my television. A day after that, I received a text from LG stating that they had set up an appointment with another company to come fix my television. Lo and behold, it was the exact same company that said they didn’t come to my city anymore. I called the repair company just to confirm. They said LG made an error and they would contact LG. LG cancelled my appointment. I spoke with LG a day ago and told them to either reimburse me or that I was going to take legal action. They asked me to be patient and that they were looking for another alternative. They said that there appeared to be no one around me who specializes in repairing my television but that they were making a great attempt to find one.
I’ve never in my life been so displeased and dissatisfied with a company in my entire life and that’s not an exaggeration. I once was a strong supporter of the LG brand and have even recommended their products to family and friends and most of them have purchased their products based on my endorsement. I will no longer purchase a single product from LG ever again for as long as I live and will strongly discourage anyone else from doing so based on the experience I’ve had with them for the past six months and I will most likely be taking them to court as I feel that they will never resolve this issue on their end.
Pesky unknown device is disconnected message on LG TVs ,To fix it just switch to in store mode and then shut off all in store demo stuff in store mode sub menu , I have laptop and cable connected as well as using the LG tuner off air all work .message gone
I'm gathering data to escalate this issue. Can everyone post your model and firmware version and any notes you think may help isolate the cause. Thanks!
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