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Connecting set top box on C8

When I try to connect my set top box (Cisco) to use with the magic remote, I get a "remote information not downloaded" error.

Connecting set top box on C8

Posted on 2018-07-22 18:03:23 OLED TVs Vote Up0Vote Down
When I try to connect my set top box (Cisco) to use with the magic remote, I get a "remote information not downloaded" error. has anyone else had this problem or know how to fix it?

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    RE: Connecting set top box on C8

    CraigLGCraigLG Member
    Posted on 2018-11-20 16:50:46 Vote Up0Vote Down
    I am sorry to hear about the trouble you are having setting up your Magic Remote to operate your cable box.  When you go through the setup process for Universal Control, make sure you try all available remote types for your device.  If you continue to have the problem, it is possible that your set top box is not compatible.
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