LQ Thinq Notice Email

flemin33

I keep getting this email from Thinq. LQ has come out twice and replaced the motherboard and communication board in the front of the washer (Model #WM3700HVA). Anyone else get this?? Very frustrating. The last LG repair guy disabled my wifi (and didn't tell him) and said the message is "fake". I was so angry that his "fix" was to disable a feature. I'm currently on hold with Lowe's Protection Plan people to request a 3rd repair.

Our records indicate that during prior hot water wash cycles such as Sanitary, Speed Wash, or Bright White, the water temperature in your wash tub was lower than expected or no hot water was supplied in your wash. Wash temperature can be just as important as using the proper type and amount of detergent.

During these particular cycles, the washer's heater will activate in an attempt to heat the water to the target temperature. If the incoming water temperature is too cold, the washer may not be able to reach the target temperature resulting in increased power consumption. You may also find that these cycles do not perform as expected. We recommend that you check that:

1. the water hoses are connected properly;
2. and the hot water valve is on and opened fully.

If these items check out, the distance between the hot water heater and the washing machine can be a factor. If the two are far apart, it may be necessary to purge cold water from the lines by opening the hot water valve in a nearby sink prior to starting hot water wash cycles.

Hot water cycles will allow your washer to operate more efficiently but frequent usage may lead to a rise in utility costs as more hot water is used.

LGModerator1

Flemin23,

Please send us a private message at https://lgcommunity.us.com/messages/add with the phone number associated with your case for further assistance.