We recently had a new LG Washer and Dryer installed at our
house. I was able to connect them both to the LG SmartThinQ app on my
iPhone and can control them from the app just fine. However, I am not
able to add them to my list of Alexa smart home devices. FYI, I have
about 10 smart switches, a thermostat and an LG Smart TV already connected to
my Amazon Alexa account. I did download the LG SmartThinQ – Complete
skill for Alexa. The skill is enabled in Alexa and linked to my LG
account. However, whenever I try to add the washer and/or dryer as a new
device, the Alexa app searches for 45-60 seconds but never finds either one to
add. (I also tried the LG SmartThinQ – Basic skill even though I read it
won’t work for appliances with the same failed result)
Here are the details about the new washer and dryer:
- Product model name (Washer, Dryer)
Washer Model # WT7200CW
Dryer Model # DLG7201WE
- Is the WiFi icon on the product turned on after the app registration fails? (Not blinking)
: (Y / N)
Never has worked since Aug 9 2018 deliver
- Detailed description of the problem
(If you attach a video of the problem, your problem can be examined more accurately.)
App connected to my home wifi network, router is 2.4ghz.
Open app (even have tried logging in and out, as well as uninstalling and reinstalling the app.
Turn on wifi on appliance. Choose washer (or dryer) with SmartThingQ logo.
Next next - then switch from home network to connect to washer or dryer.
Next screen ONLY choice is registration complete button. After a quick or sometimes long response, either I get a registration failed, try again (which never works) OR now the screen returns with no message.
I have attached screen shots of both results.
- Country and language information set in the SmartThinQ app
- Screenshot of App
I don't see an attachment option in this forum.
- SmartThinQ App version
- Smart-Phone model
: :BLU Life Max (android)
- The Wi-Fi name (SSID) and model information of the router (AP), (Supports only 2.4GHz (not 5GHz))
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