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SuperSign Simple auto-rejecting displays

I am using SuperSign Simple Editor v3.21 and I am having a problem adding players for distribution of content.

SuperSign Simple auto-rejecting displays

Posted on 2018-09-12 16:31:40 Commercial Display Vote Up0Vote Down
I am using SuperSign Simple Editor v3.21 and I am having a problem adding players for distribution of content.
If I do a search through the software of a specific IP address range (the same range that contains my displays) it comes up empty. If I manually point the displays to the IP of the machine with the SuperSign software they immediately display "Rejected" as the status. The displays are 65UH5C.
I have several displays connected through another machine running SuperSign Editor v 3.11 but I would like to use the simple editor as it is much easier to use and easier for me to teach those who will be running it. 
I have disabled the firewall on the machine to test and verified with the network administrator that the port 8080 is not being blocked.
Why can't I add these displays? Why are they automatically rejected?

1 Comments

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    RE: SuperSign Simple auto-rejecting displays

    AlexanderAlexander LG Moderator
    Posted on 2018-09-13 19:35:33 Vote Up0Vote Down
    @welcha13, Good day,

    Unfortunately the forum does not support commercial products, please contact our business support (888) 865-3026 .
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