If you notice a sheet of ice on the bottom/floor of your freezer, check your freezer door to ensure that it closes firmly.
Most times, slight openings around the freezer door can allow enough moisture to enter into your unit which causes frost buildup.
Re-arrange food items that may be preventing the door from closing properly.
If a sheet of ice has formed at the bottom of the freezer, this is likely caused by a blocked drain line.
Steps to take:
Manually defrost the unit Click here for manual defrost instructions. If a sheet of ice still forms on the floor of the freezer after a manual defrost, this indicates the drain line is blocked which will require a professional technician.
It is strongly recommended that a trained technician should perform the repair because it will require disassembling the refrigerator. Please visit our Request a Repair page for a professional service.
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