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Sprint Lg LS992 Unable to change APN Settings After Unlock

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Sprint Lg LS992 Unable to change APN Settings After Unlock

Posted on 2018-11-21 18:56:44 Sprint Phones Vote Up0Vote Down
Hello. About two weeks ago I switched carriers from Sprint to T-Mobile and since then I've been unable to change the APN settings on my phone to use their 3g/4g network. I've been back and forth between the two carriers looking for a solution to my issues but I've had no luck. I've tried searching online, looking through some sort of hidden menu that I'd need a code for and I've had zero luck. I've come here hoping to find a solution to my problem, any help would be greatly appreciated! 

4 Comments

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    RE: Sprint Lg LS992 Unable to change APN Settings After Unlock

    AlexanderAlexander LG Moderator
    Posted on 2018-12-04 16:43:56 Vote Up-5Vote Down
    @ms1991, Good day,

    Are you able to make calls with your T-mobile sim card in your sprint phone?
         NO - The phone has either not been unlocked by Sprint, or has not been add to the Tmobile network,
        YES - phones been transferred over, and the issue is the APN settings.

    If you go to settings > (connectivity) > mobile networks > access point names > new APN
    T-mobile has to give you the APN settings to use .

    patricialoauyoshmarjoeblinky
  • Reply Title Icon

    RE: Sprint Lg LS992 Unable to change APN Settings After Unlock

    patricialoaupatricialoau Member
    Posted on 2019-02-10 06:02:08 Vote Up0Vote Down
    Hello, I have the same issue. Current version is LS992zvf, I can make calls with my carrier's sim card, but I am unable to change APN settings. This is frustrating, I'd appreciate a solution.
  • Reply Title Icon

    RE: Sprint Lg LS992 Unable to change APN Settings After Unlock

    yoshmaryoshmar Member
    Posted on 2019-02-16 05:13:16 Vote Up0Vote Down
    I have the same issue.
    Sprint phone Model LG-G710PM. UNLOCKED
    New carrier: MetroPCS by T-Mobile.

    SIM Card has been activated by MetroPCS, can make calls and send text messages but not data.
    APN settins menu doesn't display. Not able to create new APN or edit one that is grayed out.
    Mobile Data is ON.
    Network Mode is Automatic as MetroPCS representative says it should be.

    Inserted a Cricket SIM card and worked everything (calls, text and data).

    Please HELP!
  • Reply Title Icon

    RE: Sprint Lg LS992 Unable to change APN Settings After Unlock

    jsjjanejsjjane Member
    Posted on 2019-10-09 04:49:40 Vote Up5Vote Down
    Yes, I’m dealing with the same thing - what I have found so far is that Sprint has to unlock the APN - if I can reach them...
    joeblinky
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