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Google assistant won’t recognize second voice on 49UK9300

Hi, I just got your 49UK6300 model and connected my google assistant to it so I can use voice commands.

Google assistant won’t recognize second voice on 49UK9300

Posted on 2018-11-27 00:42:40 LG ThinQ Vote Up0Vote Down
Hi, I just got your 49UK6300 model and connected my google assistant to it so I can use voice commands. My fiancé has tried to use the same voice commands but we keep getting an error that either 1) it doesn’t recognize her voice or 2) that she has no LG tv assigned to her account. After step 2 it says to go into settings and add google assistant manually but my google assistant account is already there. Can you add two google assistant accounts?

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2 REPLIES

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    RE: Google assistant won’t recognize second voice on 49UK9300

    HamieHamie Member, LG Moderator
    Posted on 2018-11-27 17:11:52 Vote Up-5Vote Down
    Hello polk011,

    Would you like to check this setup guide?

    Set up multiple users for your speaker

    https://support.google.com/googlehome/answer/7323910?hl=en

    Thank you.
    Polk011
  • Reply Title Icon

    RE: Google assistant won’t recognize second voice on 49UK9300

    Polk011Polk011 Member
    Posted on 2018-11-28 02:10:45 Vote Up0Vote Down
    Thanks! So we tried that and the speakers are showing up on my fiancé’s app when she does that step and opens up voice match. Weirdly sometimes it will ask her to confirm her voice with voice match and when she does that just gets a “no Google assistant is associated with any LG device” message.
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