I'm gathering data to escalate this issue. Can everyone post your model and firmware version and any notes you think may help isolate the cause. Thanks!
I want to thank you again for your patience during this process, please perform the following if you are still experiencing the message: “Unknown Device is disconnected” or the Wi-Fi is disconnecting. These steps are to isolate the issue and to better find the root cause:
Disconnect any devices connected to the USB on the TV
Confirm each device is connected to the TV with a 2.0 HDMI w/ Ethernet cable
Go to Settings > All Settings > General > SIMPLINK HDMI CEC > and turn off
Ensure the software on the unit is updated and recheck for the symptom
If the message reappears, please reach out to LG at https://www.facebook.com/LGUSSupport/ or https://twitter.com/LGUSSupport as service would be needed.
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