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Sound cuts out for 1-2 seconds at a time (LG OLED C7 55')

I have been having audio issues with my fairly new LG C7 OLED 55'. When i did a Google search many people have complained about the same issue?

Sound cuts out for 1-2 seconds at a time (LG OLED C7 55')

Posted on 2018-12-02 17:46:50 OLED TVs Vote Up0Vote Down
I have been having audio issues with my fairly new LG C7 OLED 55'. When i did a Google search many people have complained about the same issue? What is LG doing to adress this? Is there anyone in this community experiencing the same thing? Are there solutions? 

2 Comments

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    RE: Sound cuts out for 1-2 seconds at a time (LG OLED C7 55')

    AlexanderAlexander LG Moderator
    Posted on 2018-12-06 16:32:13 Vote Up0Vote Down
    @valerian, Good day,

    Do you experience the audio issue with the TV speakers or are you connected to an external speaker? What is your TV sound output set to? Do you experience this on all inputs on the TV or when using different apps?

    Here is our troubleshooting article to help you as well:
    https://www.lg.com/us/support/product-help/CT10000018-1434405064557-audio-distortion
  • Reply Title Icon

    RE: Sound cuts out for 1-2 seconds at a time (LG OLED C7 55')

    Posted on 2019-09-03 00:24:37 Vote Up0Vote Down
    when I change channels on my LG OLED65C7P there is no sound on the new station. I must toggle up or down to other stations and then back to the selected channel to get sound. This problem is getting worse every time we use the tv.  The tv is connected to an LG sounder via an HDMI Cable

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