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keep losing channels on live tv

hi all i have a 49uk6400plf which is about 2 weeks old. the tv keeps loosing channels i.e. itv bbc etc.

keep losing channels on live tv

Posted on 2018-12-10 22:57:50 4K Ultra HD TVs Vote Up0Vote Down
hi all
i have a 49uk6400plf which is about 2 weeks old.
the tv keeps loosing channels i.e. itv bbc etc.
and yet my other tv which is using the same antenna is working fine.
 i keep getting no signal message.
so i retune and everything is ok.
then a day or so later i loose another channel.
any advice would be gratefully appreciated 

1 Comments

  • Reply Title Icon

    RE: keep losing channels on live tv

    HamieHamie Member, LG Moderator
    Posted on 2018-12-12 20:05:34 Vote Up0Vote Down
    Hello paulacky,

    Would you like to reset your TV?
    Make sure the tv is ON, Do a hard reset.
    1. Turn it off, and unplug it from the power outlet.
    2. While the unit is turned off, look for the power button on the unit itself, press and hold it for about 15 seconds. 
    3. Unplug all devices connected at the back of the unit. Let the TV rest for about 1 minute, then turn on again

    If the hard reset doesn't work, you can try factory reset.
    'Home' button from the remote -> settings ->general ->reset to initial settings

    Hope it will help your problem.
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