Now I can also confirm the new update did not solve the WiFi-dead-after-inactivity issue. After 5 days of inactive, the WiFi icon does not come up when the washer is powered on.
LG - Are you at least working on this issue? Your “fix” didn’t really fix much.
New update did nothing on my end. Still encountering the same problem on my washer (WM3800HBA). Wifi connection is dropped ~28 to 48 hrs after I use the washer. Need to reset / un-plug washer to re-establish a Wifi connection.
It seems that new software was pushed into my washer (and dryer as well) in the past 48 hours. Now the washer software version says 202.21 / clip_hna_v1.9.048. My washer is WM3500CW. I will test if the “WiFi-dead/disconnected-after-inactive” problem has been resolved. It will take several days to confirm. We will see.
Same here. Machine has been perfect for weeks, then this morning I turned on and it says standby then switches over to disconnected! Was there a forced update of something? Doing laundry after work, will update if issue persists.
Update: I did laundry last night and machine stayed connected and notified when cycle was done 🤷♀️
Well that didn’t last long. Two days of inactivity and I turn the machine on says disconnected. I had to force the machine to connect to Wi-Fi again. WM3900HWA
@LG416 - That’s exactly the problem I am experiencing.
I hope LG comes up with a fix soon. I hope it doesn’t take 6 months this time. We are not talking about a massive software like iOS or Microsoft Office. This is a WiFi driver. I don’t understand what’s so hard about getting it right. My $10 smart plug always connects to WiFi without a single failure. I have more than two dozen devices using WiFi in my house and I never had a product with this much trouble on WiFi connectivity. This is not rocket science.
@ambsmi2001 - I sent you the information you requested
@anonymous - I'm using a WM3800HBA washer, and am still experiencing the same problem (after ~1 to 2 days of inactivity, the washer will no longer connect to my wifi network. Only solution is to un-plug the washer. After doing this, the washer wifi feature works fine, until it's inactive for a couple days, and the issue repeats itself.
@ambsmi2001 - I sent you a message with all the information you requested.
Now I can report that my WM3500CW washer is showing the same problem three weeks in a row. This week, I left the washer inactive for 4 days (shorter than before), and sure enough, the WiFi icon did not turn on and it didn’t connect. It’s very consistent (in a bad way, of course).
I see that there are multiple reports of WM3700 and WM3900 working fine, although one WM3900HWA seems to be having an issue (which seems to a different issue than what I am experiencing). Is anyone having luck with WM3500CW?
Hello All, if you are still experiencing an issue, we must obtain information from you to be able to assist. The information must be up to date and sent to me, @ambsmi2001 . Please, Direct Message me the below, so that it can be collected and sent to our engineers in our R&D department for resolve.
I have a WM3900HWA and it disconnected again sometime in the past 4 days even with the update. I’m going to remove and re-add and see if it happens again.
Our washer model is WM3700HWA with the latest software update. We are using the latest version of the ThinQ app on iPhones with iOS 13. Our ISP is Comcast.
Everything has been working as expected with the washer for the past few weeks. We were away last week. After returning home the washer worked as expected.
If the dryer stays connected and consistently reports properly in the ThinQ app, its seems unlikely to me that the fault is with your Wi-Fi or Internet connection.
Hopefully there is a fix forthcoming soon to address your situations as well!
It sounds like there are at least two reports that WM3900 is working fine. (I am happy for you :-) Can others share the model number and whether the WiFi is working fine after several days of inactivity? @LG416 - it seems that you are experiencing the same issue as me. Can you share the model number of your washer?
@anonymous - mine is a WM3900 and I am on Verizon Fios with iPhone/iPad app. I still have not updated the new app version released about a week or so ago. My machine is still operating as it should.
Sounds like some of us are having good luck. That’s great, but there are still users like me whose washer is not working properly even after all the software and app updates. Out of curiousity, can you share your washer model number if yours is working flawlessly? Mine is WM3500CW. It’s on Verizon Fios.
My washer has been working flawlessly for about 3 weeks now. I spent all of last week gone on business(6 days total) and the washer even worked when I came back. I didn't have to do anything on my end, it just suddenly started working one day, and has worked ever since.
I had spent some time previously working with the LG online reps about this problem. They were very polite and understanding, even acknowledged the widespread issue, however they also passed if off as a problem with the App, and not the washer. With that statement, another statement was made implying that the app is handled by a third party of sorts, and they didn't really have any control over it.
I'm grateful it's working, and that there seems to be some movement to get everyone up and running, but I'm still hesitant to sing praises of LG after the long delays in finding a solution to this problem.
My washer is still operating correctly. We were away last week and returned yesterday. Did many loads of laundry and connected and notified each time. I did notice an app update when I got back but after checking this page about the problem returning, at approximately the same time as app update released, I decided not to allow the app to update. I am still running the previous version of the app, not sure if that’s why my washer wifi is still Working or just a coincidence?
I tested the washer today again after 5 days of inactivity, and I can confirm this problem is real and not an isolated incident. The WiFi icon doesn’t light up and there is no connectivity. Only way to make WiFi work again is to unplug the power cord and re-plug it. The WiFi connection may stay alive if you run the washer every day or two, but for many users who do the laundry once a week, it’s completely broken.
LG - This is ridiculous and extremely disappointing. You released a software and claimed it specifically addressed this issue, but it is not fixed. Any software release must go through both functional test and longetivity test to make sure it works in realistic user scenarios (e.g., run the washer once a week). You clearly did not do the longetivity test. Do you even have a formal software QA process in your engineering team?
I can’t believe I am telling this to a major appliance manufacturer. This is engineering 101. Wake up and get your act together.
@ambsmi2001@anonymous - Likewise. I'm experiencing similar problems with my LG washer.
I find after a couple days of inactivity (i.e. 24hrs+) the washer drops wifi connectivity. Specifically, when I power on the washer, the wifi icon does not light up. When I hold down the wifi button, nothing happens. Only solution is to unplug the washer, and then the washer is able to re-establish wifi connectivity. At this point, everything seems to work fine (i.e. notifications are being received).....but after a couple days of inactivity, the cycle repeats itself (i.e. no wifi connectivity, un-plug, and then all is good...for a while...)......
you're so close LG - let's get this right for good on the next update....please!
Well that lasted long. Worked for a week or so. Now it says disconnected again. I just got an app update yesterday which changed the name from Smart Thinq to just ThinQ. Because they know their devices are no longer smart.
Just came to say the same thing. Washer was connected and alerting last weekend and now this afternoon we’re back to the same issues. Showing Power Off in the app, but the washer is still connected to my WiFi. Maybe we need an app update now??
After a couple of successful loads last weekend with the new software v1.9.048, I intentionally kept the washer unused for a week to check how the WiFi connection would behave after a long period of inactivity. I turned on the washer today, and the WiFi failed to connect. The washer powers on, but the WiFi lamp did not turn on and the iPhone app kept displaying “power off”. Pushing the WiFi button for 3 seconds did not help. I had to do unplug/replug thing to get it working.
So, I cannot declare success yet. I will do this test again next week (another week of inactivity). If this problem persists, we are not out of the woods yet. I’d be interested to know if other users see the same issue.
As others reported, it seems the latest software fixed the issue. I powered the washer on and off a couple times and it properly displayed the status on the app and shows Powered Off instead of disconnected.
If this continues working reliably, I will strongly consider changing my user name to happyLGwasherOwener.
The latest version v 1.9.048 (202.18) Everything seems to be working. For the past week, the connection has not disconnected. The iphone app shows the correct status for the washer and also dryer.. When a wash cycle finishes, the status is reported to the iphone. Thanks LG for getting this problem resolved!
Answers
LG - Are you at least working on this issue? Your “fix” didn’t really fix much.
New update did nothing on my end. Still encountering the same problem on my washer (WM3800HBA). Wifi connection is dropped ~28 to 48 hrs after I use the washer. Need to reset / un-plug washer to re-establish a Wifi connection.
I hope LG comes up with a fix soon. I hope it doesn’t take 6 months this time. We are not talking about a massive software like iOS or Microsoft Office. This is a WiFi driver. I don’t understand what’s so hard about getting it right. My $10 smart plug always connects to WiFi without a single failure. I have more than two dozen devices using WiFi in my house and I never had a product with this much trouble on WiFi connectivity. This is not rocket science.
@anonymous - I'm using a WM3800HBA washer, and am still experiencing the same problem (after ~1 to 2 days of inactivity, the washer will no longer connect to my wifi network. Only solution is to un-plug the washer. After doing this, the washer wifi feature works fine, until it's inactive for a couple days, and the issue repeats itself.
I see that there are multiple reports of WM3700 and WM3900 working fine, although one WM3900HWA seems to be having an issue (which seems to a different issue than what I am experiencing). Is anyone having luck with WM3500CW?
The information must be up to date and sent to me, @ambsmi2001 . Please, Direct Message me the below, so that it can be collected and sent to our engineers in our R&D department for resolve.
SmartThinQ App version currently running:
Washing Machine's Software Version:
Thank you so much,
Amber
Our washer model is WM3700HWA with the latest software update. We are using the latest version of the ThinQ app on iPhones with iOS 13. Our ISP is Comcast.
Everything has been working as expected with the washer for the past few weeks. We were away last week. After returning home the washer worked as expected.
If the dryer stays connected and consistently reports properly in the ThinQ app, its seems unlikely to me that the fault is with your Wi-Fi or Internet connection.
Hopefully there is a fix forthcoming soon to address your situations as well!
Can others share the model number and whether the WiFi is working fine after several days of inactivity?
@LG416 - it seems that you are experiencing the same issue as me. Can you share the model number of your washer?
I have the same model washing machine that you do the WM3900
Everything is working fine for me and I did update the app.
I had spent some time previously working with the LG online reps about this problem. They were very polite and understanding, even acknowledged the widespread issue, however they also passed if off as a problem with the App, and not the washer. With that statement, another statement was made implying that the app is handled by a third party of sorts, and they didn't really have any control over it.
I'm grateful it's working, and that there seems to be some movement to get everyone up and running, but I'm still hesitant to sing praises of LG after the long delays in finding a solution to this problem.
LG - This is ridiculous and extremely disappointing. You released a software and claimed it specifically addressed this issue, but it is not fixed. Any software release must go through both functional test and longetivity test to make sure it works in realistic user scenarios (e.g., run the washer once a week). You clearly did not do the longetivity test. Do you even have a formal software QA process in your engineering team?
I can’t believe I am telling this to a major appliance manufacturer. This is engineering 101. Wake up and get your act together.
I find after a couple days of inactivity (i.e. 24hrs+) the washer drops wifi connectivity. Specifically, when I power on the washer, the wifi icon does not light up. When I hold down the wifi button, nothing happens. Only solution is to unplug the washer, and then the washer is able to re-establish wifi connectivity. At this point, everything seems to work fine (i.e. notifications are being received).....but after a couple days of inactivity, the cycle repeats itself (i.e. no wifi connectivity, un-plug, and then all is good...for a while...)......
you're so close LG - let's get this right for good on the next update....please!
Please send me a direct message with the updated below information:
SmartThinQ App version
Router Model # & Manufacturer
SmartThinQ User ID (email address or Facebook user ID)
After a couple of successful loads last weekend with the new software v1.9.048, I intentionally kept the washer unused for a week to check how the WiFi connection would behave after a long period of inactivity. I turned on the washer today, and the WiFi failed to connect. The washer powers on, but the WiFi lamp did not turn on and the iPhone app kept displaying “power off”. Pushing the WiFi button for 3 seconds did not help. I had to do unplug/replug thing to get it working.
So, I cannot declare success yet. I will do this test again next week (another week of inactivity). If this problem persists, we are not out of the woods yet. I’d be interested to know if other users see the same issue.
If this continues working reliably, I will strongly consider changing my user name to happyLGwasherOwener.
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