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Wifi and remote disconnects

I buy a brand new OLED 55C6V smart TV just a month ago. Now it's wifi and remote controller pointer stops working.

Wifi and remote disconnects

Posted on 2019-02-15 18:19:44 OLED TVs Vote Up0Vote Down
I buy a brand new OLED 55C6V smart TV just a month ago. Now it's wifi and remote controller pointer stops working. You can change volume and power off your TV from remote but cant do anything else with remote. After you put off the TV and switch it on again it works for sometime and then hangs on as I stated earlier. 

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    RE: Wifi and remote disconnects

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-02-15 20:05:56 Vote Up0Vote Down

    Yassirpk, 1) perform a factory reset on the unit 2) Ensure you are connecting the device to a 2.4 GHz network instead of a 5 GHz network. 3) Also go to SETTINGS > All Settings > General > Quickstart+ > turn off. 4) Change the batteries in the magic remote.

    If the problem continues after performing these steps, the unit will require service. Please reach out to LG at: https://www.facebook.com/LGUSSupport/ or https://twitter.com/LGUSSupport for further assistance if the unit requires service. 


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