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LG Tone Platinum Alpha HBS-930 HD Earbuds cracked

So i bought this pair in January 2019, And now both ear buds are cracked in the same spot. Has anyone else experienced this with this model by chance?

LG Tone Platinum Alpha HBS-930 HD Earbuds cracked

Posted on 2019-03-31 03:15:38 Mobile Accessories Vote Up0Vote Down
So i bought this pair in January 2019, And now both ear buds are cracked in the same spot. Has anyone else experienced this with this model by chance? They have just had normal use, nothing that should have damaged them. I have a previous model that i've had for a few years with no issue. The second question, Does anyone know a good spot to get replacement earbuds/wires etc?

6 Comments

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    RE: LG Tone Platinum Alpha HBS-930 HD Earbuds cracked

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-04-03 19:46:52 Vote Up0Vote Down
    robkuhn4512, can you provide a photo of the crack for review?

    Did this resolve your problem? Let everyone know by selecting "Helpful"!

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    RE: LG Tone Platinum Alpha HBS-930 HD Earbuds cracked

    s_valds_vald Member
    Posted on 2019-04-08 04:38:08 Vote Up0Vote Down
    This just happened to me. Out of blue. Found left earbud of my HBS-930 cracked. This is my 5th or 6th generation of LG Tone. Bought it last October. Never expected it to break after less than half a year :(
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    RE: LG Tone Platinum Alpha HBS-930 HD Earbuds cracked

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-04-08 12:53:40 Vote Up0Vote Down
    s_vald, can you provide a photo of the crack? I can have I reviewed to see if it would be covered.

    Did this resolve your problem? Let everyone know by selecting "Helpful"!

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    RE: LG Tone Platinum Alpha HBS-930 HD Earbuds cracked

    s_valds_vald Member
    Posted on 2019-04-09 18:27:35 Vote Up0Vote Down
    Because I bought the headset (new) on eBay, LG refused to provide warranty. Beware
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    RE: LG Tone Platinum Alpha HBS-930 HD Earbuds cracked

    s_valds_vald Member
    Posted on 2019-04-19 01:26:50 Vote Up0Vote Down
    11 days later, and I've received lg-specific spam message at my (unpublished)e-mail box associated with this LG community. Beware
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    RE: LG Tone Platinum Alpha HBS-930 HD Earbuds cracked

    tsamuelslenctsamuelslenc Member
    Posted on 2019-09-23 14:52:55 Vote Up0Vote Down
    Similar issue with headphones (LG Tone INFINIM HBS-920 Wireless Stereo Headset - Rose Gold) my daughter purchased in 03.2019 along with a charging case for protection.  The power button stopped functioning.  Noting the headset is still under warranty, she securely wrapped the item and returned it for maintenance.  The headset was sent back to her as is stating no repair due to physical damage/abuse.  The earbud was cracked.  Speaking with the customer service reps was frustrating to no avail.  The headset is in pristine condition (no scratches, discoloration, etc).  Clearly never mishandled.  I asked what does the cracked earbud have to do with the power button malfunctioning and was told nothing could be done by a "supervisor".  As I was looking for a site to comment/share my concern about this pricey item, I encountered this site and find that this is a common issue amongst the LG headsets.  I plan to escalate this issue but would like to know if there are other options before moving forward.  Please advise. 
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