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55UK6090PUA: Amazon Prime Video Out of Sync Through Apple TV Gen 4

I just bought this tv last week.

55UK6090PUA: Amazon Prime Video Out of Sync Through Apple TV Gen 4

Posted on 2019-04-03 19:42:50 4K Ultra HD TVs Vote Up0Vote Down
I just bought this tv last week. When watching Amazon Prime video through my Apple TV generation 4 the sound is out of sync. If I watch it through the LG tv app the sound is fine. I did not have this problem with my previous tv. Any ideas? Thanks.

5 Comments

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    RE: 55UK6090PUA: Amazon Prime Video Out of Sync Through Apple TV Gen 4

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-04-03 19:56:46 Vote Up0Vote Down
    Elgin4, can you try YouTube or Netflix on the Apple TV to see if it is out of sync also or if it is isolated to the Amazon app?

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    RE: 55UK6090PUA: Amazon Prime Video Out of Sync Through Apple TV Gen 4

    Elgin4Elgin4 Member
    Posted on 2019-04-07 16:28:35 Vote Up0Vote Down
    They are also out of sync. And so is my Blu-ray player. If I plug the Apple TV or Blu-ray player directly into the HDMI-2 port on the TV everything is perfectly in sync. So, I thought the HDMI cable that runs from my receiver might be bad. I swapped that out, but that didn’t work.
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    RE: 55UK6090PUA: Amazon Prime Video Out of Sync Through Apple TV Gen 4

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-04-08 13:38:26 Vote Up0Vote Down
    Elgin4, if the audio is in synced when bypassing the receiver, it seems there need to be some setting changes in the receiver. What is the model number to the receiver?

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    RE: 55UK6090PUA: Amazon Prime Video Out of Sync Through Apple TV Gen 4

    Elgin4Elgin4 Member
    Posted on 2019-04-08 16:44:35 Vote Up0Vote Down
    It's a Yamaha RX-V663. Also, I connected another of our TVs (a Samsung) to the devices using its HDMI-2 port and the receiver and all of the audio was synced.
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    RE: 55UK6090PUA: Amazon Prime Video Out of Sync Through Apple TV Gen 4

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-04-11 15:29:58 Vote Up0Vote Down
    Elgin4, I understand, however, if it works fine when bypassing the receiver, there maybe some settings needing to be tweaked in the Yamaha.

    Did this resolve your problem? Let everyone know by selecting "Helpful"!

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