Cannot connect WM3700HWA washer to smartthinq app

gstung

Using galaxy s8+ phone with the latest android and smartthinq updates.

This is what I've been doing:

Open SmartThinq app
Click + sign in the corner
Click front load washer
Click NO to "do you have a touchscreen?"
It goes to the screen where it tells me to turn on the washer and hold down delay wash
I turn on the washer and hold down delay wash
There is one beep and the wifi symbol starts blinking
The SmartThinq app says "please wait"
I see the wifi go off my home network and connect to the LG washer network

That's where everything stops. It just keeps saying "please wait" and nothing ever happens.

Please advise.

duopshebop

I just had my LG WM3700 HWA and DLEX3700W  installed.  I have the EXACT SAME ISSUE AS YOU DO.  I went to WIFI settings and tried to put in the wifi password they supply for LG and tha† didn't work either.  I tried my network password and NoGO.  I did this after I got the respose you did of "please wait".   Is there an LG Moderator that can help???

crisscross

I was able to connect both using the local network password - make sure the signal is strong enough. In my case, the washer keeps disconnecting but the dryer connection is stable. I was told disconnect the washer from power then hold the power button for 15 seconds and then connect the power and try again.

crisscross

I tried to get the washer to connect according to my previous post. I disconnected the power and reset the system. The washer connected. The next time I ran the app, the washer was disconnected. I had the same problem two more times. The washer is defective.

ambsmi2001

Hello, please see the attached to see if this helps with your connection. 

ambsmi2001

@duopshebop
@crisscross
@gstung

Can you advise if this assisted and if so what your phone information is: Manufacture, Model, OS version.

thp108

I'm also having the same issue. Washer connects, then after one load and it turns off its never connected again. Went through same process as above with the 15 second reset. 

joenforcer

@ambsmi2001 I am having this problem as well. I'm disappointed and was hoping for a solution. This problem is occurring on my WM3900HWA while my DLEX3900W never has a problem. Can you provide a little more info? This seems to be a pervasive problem for washer units.

saltdet

Same problem as others. Washer connects with wifi. Runs once on wifi then disconnects. Dryer works fine. Wifi signal works fine. Dryer  is stacked on washer. WTF LG we all can’t be doing something wrong. Perhaps we should file a class action lawsuit. Also, the new power cord is only 5 feet. My prior LG washer cord was 7 feet. Is LG Aware this  is a violation of US Electrical codes? 6 feet is required. 

Srn

@ambsmi2001 as an LG moderator it doesn't send that you helped anyone. Can you actually tell us how to fix this problem? 

thunderbolt

@ambsmi2001 I have WM3700 washer and dryer DLEX3700. Dryer has no issue connecting to WiFi. I have issue connecting washer to WiFi. I connected to LG local WiFI then it promtem me to go to LG app, where I connnected to my home WiFi. It accepted password and showed status connect 1% ->> 100%. After this it went to app main window where it was showing status registering product. While it is registering the product, WiFi symbol on washer was blinking and then it goes off. Now app shows registration failed. This happens everytime I try to connect to Washer. 

There are many LG washer plagued with WiFi issue, I am surprised LG decided not to offer solution. Stop calling it smart washer, it is dumb washer.

Goody2Shoes

@thunderbolt
@Srn
@thp108
@joenforcer
@crisscross
Thank you all for your feedback regarding your washers continuously showing to be disconnected. This has been escalated to our application developers. A firmware update for the Wi-Fi modules in the units is planned for late August and should address this issue. Your patience is greatly appreciated. 

Kine

@Goody2Shoes How we will be able to upload the firmware if we cannot connect to the machine?

tevia5

Exactly!   How will we be able to do the firmware update if we are not even connected?

chm68

Smartphone connectivity and control were selling points for my recent purchase of my LG washer. As an IT professional with 25 years experience I must say this implementation is a complete failure. Neither the hardware nor the software is acceptable..  LG should be ashamed. I will not recommend the purchase of this equipment and wonder why we have not seen a class action law suit addressing the problems so many of your customers have experienced. 

mrn66

- I am having the same issue with my 3900 Washer. The dryer is fine. There have been 2 software updates, the last one updated my washer to version 202.15 on August 23rd. So far no change except now my WiFi symbol doesn’t light up or turn on unless I unplug washer and plug back in. Then it disconnects before wash is finished. Is the latest software update the one that was supposed to fix the problem, or is there still another update coming? Beyond frustrated with LG at this point. I have been involved in another thread on this site since early July with promises that problem being worked on, but getting no where! Link to another 8 page discussion on this exact issue. https://lgcommunity.us.com/discussion/3457/washer-shows-as-disconnected-in-summary-page-of-app/p1

Liquid5050

Its now late August.

Moderator.. Has this issue been resolved? Update us, please! 

Kine

I was able to connect my washer from my wife's phone later. Not from my. Both android 9. Seems like some stereotypes 😎.  And after that I just find out that there is no possibility to share the device with other users. LG, really? Home applience for singles only? What the....

jailormoon

Put your android phone in airplane mode, wait a minute, then turn airplane mode off. Re-run the setup process. 

bigapple331

I have the same problem. Washer is WM3900, the paired dryer works well. I can't believe this problem has been there for such long time!

I tried with iPhone XS, iPad. No android device at home now.

Davystyles

Just had my washer delivered today and am having the same problem, please advise how to fix. Dryer works beautifully

Tone_lor

I was having the same issue as everyone else. 

Dryer hooked up immediately but can’t connect washer. 

So I came here to see what the issue was. Unfortunately it wasn’t a big help because no solutions have been made. 

I tried one last attempt and it worked! 

Here is exactly the steps I took. 

1. Put phone in airplane mode. 

2. Unplug machine for 15 secs while holding power button. 

3. Plug in machine 
4. complete the process exactly as the steps are shown. 

Surprisingly enough it finally worked!! Hope this helps 

Mlissie

Just got my WM3700HWA set up today. The wifi light never has come on at any time. Also, I am unable to create an account on mobile ThinQ App. Any suggestions?

sjp

This is my second washer WM 3700HVA with the exact same issue. The dryer connected with no issues but the washer will not connect to WiFi. I have spent many hours trying to troubleshoot this problem myself, with Costco, and with LG and no solution— the issue is not me, it is the product and no one seems to know what to do, or care. Can someone please figure this out?

sparky1641

Just bought a WM3900 washer and having the same problem with Wi-Fi  though temporarily fixing the issue is a matter of unplugging for a few seconds and plugging back in. Anyone know if a fix has been released for this bug?

mkosma

I’m having same problem. Brand new WM3900HBA does not connect but Dryer and Styler both work fine. LG what is the deal?

danglez83

Same, WM3900. Washer WiFi worked for a day and now it’s “disconnected” and can’t even get the WiFi icon to flash (haven’t unplugged yet). Dryer has been working fine. How has this still not been addressed? A major feature not working for so many people?!

rhett

Same issues as everyone else. Only had washer a month. Dryer works great. LG are you listening?  Can you help us all please?

chelsiryanne

I’ve been having this problem for months. Spent hours on the phone with technical support to no avail. MOD is there any solution here? This is absurd. 

I’ve tried every “solution” mentioned here, none have worked. My drier is connected and working perfectly. 

beans_caw

I was having the same issue. Dryer connected fine. Washer which is sitting right next to dryer did not. Had all the same issues as mentioned in this thread. On a whim, I decided to move one of my wifi extender pods to the laundry room. I went through the same connection steps as I had previously and it worked! Once connected, the washer went through a firmware update and has stayed connected through multiple washes. I can't say with 100% certainty that this was the solution and it seems strange that the dryer connected fine  but the washer would not considering they're the same distance from the router. I'm just happy to finally have it functioning! 

debmcdaniel

I have tried everything to get my new washer connected. Dryer connected right away. I have unplugged the washer to reset, turned on and off my wifi on my phone. Uninstalled the app and reinstalled it. Nothing is working. Very frustrating. Please advise.