Cannot connect WM3700HWA washer to smartthinq app
Using galaxy s8+ phone with the latest android and smartthinq updates.
This is what I've been doing:
Open SmartThinq app
Click + sign in the corner
Click front load washer
Click NO to "do you have a touchscreen?"
It goes to the screen where it tells me to turn on the washer and hold down delay wash
I turn on the washer and hold down delay wash
There is one beep and the wifi symbol starts blinking
The SmartThinq app says "please wait"
I see the wifi go off my home network and connect to the LG washer network
That's where everything stops. It just keeps saying "please wait" and nothing ever happens.
Please advise.
This is what I've been doing:
Open SmartThinq app
Click + sign in the corner
Click front load washer
Click NO to "do you have a touchscreen?"
It goes to the screen where it tells me to turn on the washer and hold down delay wash
I turn on the washer and hold down delay wash
There is one beep and the wifi symbol starts blinking
The SmartThinq app says "please wait"
I see the wifi go off my home network and connect to the LG washer network
That's where everything stops. It just keeps saying "please wait" and nothing ever happens.
Please advise.
Answers
@crisscross
@gstung
Can you advise if this assisted and if so what your phone information is: Manufacture, Model, OS version.
There are many LG washer plagued with WiFi issue, I am surprised LG decided not to offer solution. Stop calling it smart washer, it is dumb washer.
@Srn
@thp108
@joenforcer
@crisscross
Thank you all for your feedback regarding your washers continuously showing to be disconnected. This has been escalated to our application developers. A firmware update for the Wi-Fi modules in the units is planned for late August and should address this issue. Your patience is greatly appreciated.
Moderator.. Has this issue been resolved? Update us, please!
I tried with iPhone XS, iPad. No android device at home now.
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