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No sound at start up

When I first turn on my 55 LG TV I have no sound. I have the sound output set to internal speakers and I have to go do a sound test each time I turn on my TV.

No sound at start up

taztaz
Posted on 2019-05-19 22:42:12 TV/Audio/Video Vote Up0Vote Down
When I first turn on my 55 LG TV I have no sound. I have the sound output set to internal speakers and I have to go do a sound test each time I turn on my TV. The sound test works but it's a pain to have to do it every time I turn my TV on. Any ideas!

7 Comments

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    RE: No sound at start up

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-05-20 15:30:36 Vote Up0Vote Down
    taz, what is the model number to the TV? Does the sound start if you do not perform the sound test?

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    RE: No sound at start up

    taztaz Member
    Posted on 2019-05-28 19:22:37 Vote Up0Vote Down
    No the sound does not come on until we do the sound test. Model number is uj6300
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    RE: No sound at start up

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-05-30 18:06:04 Vote Up0Vote Down

    What is your software version on the TV? There was an update released a while back to correct this issue.

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    RE: No sound at start up

    taztaz Member
    Posted on 2019-06-02 03:31:24 Vote Up0Vote Down
    How do I update my software
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    RE: No sound at start up

    taztaz Member
    Posted on 2019-06-02 03:47:27 Vote Up0Vote Down
    I found the software version it's 05.80.15 and the auto update is checked. I also did an update check and no updates were available. I checked and it still doesn't work without doing the sound test.
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    RE: No sound at start up

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-06-03 15:24:33 Vote Up0Vote Down
    The unit will require service. You can message LG at https://www.facebook.com/LGUSSupport/ or https://twitter.com/LGUSSupport for assistance with scheduling service. You can also message me your information for further assistance. 

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    RE: No sound at start up

    taztaz Member
    Posted on 2019-08-07 07:37:42 Vote Up0Vote Down
    Update finally came through in the middle of the night and our tv's sound works when we turn on the tv again 😊 thanks for the advice Jamal, much appreciated.
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