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LG 55sm9000 and Xbox One X

Hello, I have purchased the LG 55 SM9000 last month, and really like it so far.

LG 55sm9000 and Xbox One X

Posted on 2019-05-24 06:17:23 Super UHD TVs Vote Up0Vote Down
Hello, I have purchased the LG 55 SM9000 last month, and really like it so far. I have a problem playing DVD/Blu Ray movies on my Xbox One X, but games are playing fine. Everytime I go to play a movie, I get an error message (0x91d7000a) on the TV screen. It is saying, to make sure that my TV inputs are hdcp copyright material supported. I know that the tv has four HDMI 2.1(hdcp 2.2) inputs, so it is supported. I have tried everything to get this sorted out. Everything from resetting the tv(twice), resetting the Xbox, trying all four HDMI inputs, unplugging everything for ten minutes, and plugging everything back up, checked all settings on the TV and the Xbox, uninstalled the Blu Ray app, and reinstalled it. I have done all this with the HDMI cable that came with the Xbox, and a new HDMI 2.1 48gbps Belkin HDMI cable. I even called Microsoft, and the only thing they said that can be done is to reset the Xbox. Nothing works, very frustrating. Two things I will mention, I have an LG 4k tv from 2014(55 ub8500) that I was using before this TV, and everything worked fine. I also tried a separate Blu Ray player on the new tv(sm9000) and that worked. The movies played fine(only tried it once though). Does anyone have any idea why this is happening? Any help would be greatly appreciated.
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    RE: LG 55sm9000 and Xbox One X

    Posted on 2019-06-27 14:24:07 Vote Up0Vote Down
    I'll have this escalated then. There has to be something ongoing with the handshake. I'll update you when I receive a response.

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12 Comments

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    RE: LG 55sm9000 and Xbox One X

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-06-10 14:05:26 Vote Up0Vote Down
    ACE1974, the Blu-Ray disc being viewed, what is the resolution ULTRA HD 4K, HDR, or 1080? 

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    RE: LG 55sm9000 and Xbox One X

    ACE1974ACE1974 Member
    Posted on 2019-06-14 04:56:42 Vote Up0Vote Down
    I have tried regular blu ray(1080), dvd(480,720?). I also tried Netflix, which works fine. It is only movies on disc that i get this message. As i stated before, games work fine(hdr, non hdr).
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    RE: LG 55sm9000 and Xbox One X

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-06-17 15:24:55 Vote Up0Vote Down

    Go into Settings > All Settings > Picture > Additional Settings > HDMI Ultra HD Deep Color > Turn this off on the HDMI connected to the Xbox. Let me know if this corrects the problem.  

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    RE: LG 55sm9000 and Xbox One X

    ACE1974ACE1974 Member
    Posted on 2019-06-26 03:20:28 Vote Up0Vote Down
    No, that did not help. When I do that, I lose the signal to that HDMI port.
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    RE: LG 55sm9000 and Xbox One X

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-06-26 16:27:25 Vote Up0Vote Down
    The only other recommendation I would have would be connecting the Xbox One X to another TV to see if the same error occurs.

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    RE: LG 55sm9000 and Xbox One X

    ACE1974ACE1974 Member
    Posted on 2019-06-27 04:24:53 Vote Up0Vote Down
    Yeah, my last tv was a 4k tv, no hdr though. LG 55ub8500 from 2014, and the Xbox played the movies fine. I have tried a standard Blu Ray player on the LG sm9000, and it works fine though. Very confusing. When I reset the Xbox, it sort of fixed the problem( started playing sound, but no picture), then went right back to getting the hdcp message on the TV.
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    RE: LG 55sm9000 and Xbox One X

    ACE1974ACE1974 Member
    Posted on 2019-06-27 15:53:54 Vote Up0Vote Down
    Ok, thank you.
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    RE: LG 55sm9000 and Xbox One X

    ACE1974ACE1974 Member
    Posted on 2019-07-29 16:50:03 Vote Up0Vote Down
    Any word yet, on a fix for this problem?
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    RE: LG 55sm9000 and Xbox One X

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-08-06 13:52:53 Vote Up0Vote Down
    No update at this time.

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    RE: LG 55sm9000 and Xbox One X

    ACE1974ACE1974 Member
    Posted on 2019-08-09 23:36:55 Vote Up0Vote Down
    Ok, do you think that there will be a fix for this? If not, I will not be able to return it to the store, as the time is up. I do not want to be stuck with not being able to watch movies.
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    RE: LG 55sm9000 and Xbox One X

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-08-12 20:57:48 Vote Up5Vote Down
    ACE1974, I believe it would be resolved, however, I would be unable to say as to when. Most times there would need to be updates on both ends.
    ACE1974

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    RE: LG 55sm9000 and Xbox One X

    ACE1974ACE1974 Member
    Posted on 2019-08-15 07:59:42 Vote Up0Vote Down
    Ok, thank you
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