OLED C9 - EDID / limitation regarding HDMI-eARC pass-through UdoG Posted on 2019-05-24 07:15:55 OLED TVs Vote Up0Vote Down

JamalofLG

piercer, I would not have an update at this time.

beeka

I too bought the LG C9 in large part due to the eARC support, hoping the TV would last as long as my panasonic plasma did (~10 years). Having waited over a year to make the jump to OLED and justifying £3k as a long-term investment, it is concerning that LG have been quiet on their intention to fix the issues...am I going to have to replace this TV when the PS5 comes out?

I hope LG can provide something concrete soon, as I am not likely to recommend them currently. I understand that Jamal is not going to want to post as currently they are informative but definitely not helpful.

DiabolusEx

Well I don't know how LG as a company internaly works but I do find it quite odd that a community manager asks the dev department about an issue and doesnot get any message back after more or less two month of waiting time.

So I guess all we can do is to inform as many people we can about this issue...

fenster3000

Indeed. This is strange. 
Maybe they are working on the summer update that brings 4K@120 + HDCP 2.3.
At least that is the only plausible reason. But still... at least a small response from the devs would have been nice.

mrhollywood360

The lack of comment makes me very skeptical. I'm starting to wish I had returned the TV while I had the chance. 

RussellH

@JamalofLG,  any possibility that you could again reach out/inquire with LG's engineering department for correspondence? All we're asking for is acknowledgement as these limitations/issues are obviously a widespread problem.

peterjcat

If you are in a country with good consumer protection laws you may be able to return/replace the TV if you bought it on the basis of advertised/announced features that do not eventuate. I will look at these options if eARC and BFI are not fixed before next year's model comes out, as without them there is very little to recommend the C9 over the much cheaper C8 for me. 

Baff

The big mid-year update is coming next week (according to LG Australia), so hopefully it will include a fix for multi-channel LPCM.

piercer

big mid-year update?I have had several LG TVs over several years  and never heard of a mid-year update. I hope I am wrong and that there is one.

piercer

Looks like it is just adding Airplay 2 https://www.whathifi.com/news/lg-2019-tvs-will-get-airplay-2-update-next-week

JamalofLG

RussellH, I am working with them but still awaiting a definite answer.

vkthor

 I see this as a fundamental feature for a TV at this price. I was planning on updating my old Sony Bravia to a C9 but if this isn't resolved in a couple of months I'll be forced to look into Samsung or any other brand. For me, this "mistake" is absolutely inexcusable for this TV series

mrhollywood360

@vkthor it looks like the new Sony OLEDs do have PCM eARC. That'd be my recommendation if this never gets fixed

Dolbyuser

OMG 3 months passed and there haven’t been any report from an engineering team. What a shame, LG . 
If this issue isn’t fixed soon I’m going to buy Sony oled

KingScooty

BEYOND disappointed with my purchase of the LG C9. 
Audio lag with every single device i have connected via eARC (Xbox, PS4, Nintendo switch). It's unusable. (For ref, i have the Samsung Q90R soundbar which supports eARC audio).

Utter waste of money currently. 

I will be returning this if this isn't sorted soon, and going with a competitor.