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OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

piercer, I would not have an update at this time.

OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

Posted on 2019-05-24 07:15:55 OLED TVs Vote Up0Vote Down
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15 Comments

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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-07-16 15:34:33 Vote Up-35Vote Down
    piercer, I would not have an update at this time.
    RussellHED2278mrhollywood360DJ_GLiTCHDiabolusExfenster3000arclight917

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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    beekabeeka Member
    Posted on 2019-07-17 17:35:30 Vote Up15Vote Down
    I too bought the LG C9 in large part due to the eARC support, hoping the TV would last as long as my panasonic plasma did (~10 years). Having waited over a year to make the jump to OLED and justifying £3k as a long-term investment, it is concerning that LG have been quiet on their intention to fix the issues...am I going to have to replace this TV when the PS5 comes out?

    I hope LG can provide something concrete soon, as I am not likely to recommend them currently. I understand that Jamal is not going to want to post as currently they are informative but definitely not helpful.
    DiabolusExRussellHarclight917
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    DiabolusExDiabolusEx Member
    Posted on 2019-07-20 14:06:03 Vote Up20Vote Down
    Well I don't know how LG as a company internaly works but I do find it quite odd that a community manager asks the dev department about an issue and doesnot get any message back after more or less two month of waiting time.


    So I guess all we can do is to inform as many people we can about this issue...
    fenster3000ED2278arclight917RussellH
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    fenster3000fenster3000 Member
    Posted on 2019-07-20 22:07:59 Vote Up15Vote Down
    Indeed. This is strange. 
    Maybe they are working on the summer update that brings 4K@120 + HDCP 2.3.
    At least that is the only plausible reason. But still... at least a small response from the devs would have been nice.


    ED2278mrhollywood360RussellH
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    Posted on 2019-07-22 14:09:24 Vote Up10Vote Down
    The lack of comment makes me very skeptical. I'm starting to wish I had returned the TV while I had the chance. 
    arclight917RussellH
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    RussellHRussellH Member
    Posted on 2019-07-22 23:26:44 Vote Up10Vote Down
    @JamalofLG,  any possibility that you could again reach out/inquire with LG's engineering department for correspondence? All we're asking for is acknowledgement as these limitations/issues are obviously a widespread problem.
    mrhollywood360arclight917
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    peterjcatpeterjcat Member
    Posted on 2019-07-22 23:40:09 Vote Up25Vote Down
    If you are in a country with good consumer protection laws you may be able to return/replace the TV if you bought it on the basis of advertised/announced features that do not eventuate. I will look at these options if eARC and BFI are not fixed before next year's model comes out, as without them there is very little to recommend the C9 over the much cheaper C8 for me. 
    RussellHED2278mrhollywood360arclight917Dolbyuser
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    BaffBaff Member
    Posted on 2019-07-23 19:29:22 Vote Up0Vote Down
    The big mid-year update is coming next week (according to LG Australia), so hopefully it will include a fix for multi-channel LPCM.
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    piercerpiercer Member
    Posted on 2019-07-24 11:43:57 edited July 24 Vote Up0Vote Down
    big mid-year update?I have had several LG TVs over several years  and never heard of a mid-year update. I hope I am wrong and that there is one.
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    piercerpiercer Member
    Posted on 2019-07-24 11:46:04 Vote Up0Vote Down
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-07-24 17:44:40 Vote Up5Vote Down
    RussellH, I am working with them but still awaiting a definite answer.
    mrhollywood360ED2278RussellHjj7Jedibasswatson

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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    vkthorvkthor Member
    Posted on 2019-08-01 17:06:19 Vote Up10Vote Down
     I see this as a fundamental feature for a TV at this price. I was planning on updating my old Sony Bravia to a C9 but if this isn't resolved in a couple of months I'll be forced to look into Samsung or any other brand. For me, this "mistake" is absolutely inexcusable for this TV series
    arclight917RussellH
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    Posted on 2019-08-01 17:26:06 Vote Up10Vote Down
    @vkthor it looks like the new Sony OLEDs do have PCM eARC. That'd be my recommendation if this never gets fixed
    arclight917RussellH
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    DolbyuserDolbyuser Member
    Posted on 2019-08-01 20:20:05 Vote Up20Vote Down
    OMG 3 months passed and there haven’t been any report from an engineering team. What a shame, LG . 
    If this issue isn’t fixed soon I’m going to buy Sony oled
    KingScootyStickybeakRussellHmrhollywood360
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    RE: OLED C9 - EDID / limitation regarding HDMI-eARC pass-through

    KingScootyKingScooty Member
    Posted on 2019-08-01 21:10:21 edited August 1 Vote Up35Vote Down
    BEYOND disappointed with my purchase of the LG C9. 
    Audio lag with every single device i have connected via eARC (Xbox, PS4, Nintendo switch). It's unusable. (For ref, i have the Samsung Q90R soundbar which supports eARC audio).

    Utter waste of money currently. 

    I will be returning this if this isn't sorted soon, and going with a competitor.
    StickybeakRussellHDolbyusermrhollywood360mdouglas10ED2278Jedibasswatson
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