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Magic remote not working on LG C9 with PS4 Pro

I have my PS4 Pro directly connected to my LG C9 65'' in HDMI #1 with a Belkin ultra high speed 48 Gbps cable. 

Magic remote not working on LG C9 with PS4 Pro

Posted on 2019-05-26 04:53:35 OLED TVs Vote Up0Vote Down
I have my PS4 Pro directly connected to my LG C9 65'' in HDMI #1 with a Belkin ultra high speed 48 Gbps cable. 

In the PS4 Pro settings, under system, I have "Enable HDMI Device Link" enabled. 

On the LG C9 side I have gone to "Connection/HDMI Device Settings" and enabled all three sliders: ADD, Simplink, and APS.

I did get a pop up in the right hand saying that the magic remote was ready to use. If I go to "Connection/Device Connector/Game Console" the PS4 shows up with the magic remote icon and "Set For Universal Remote: Complete"

Despite all of this my magic remote isn't able to do anything on the PS4. I have tried multiple HDMI ports and the original PS4 cable.

Any help would be greatly appreciated

Oh and I am on Software Version 03.50.22.
(Isn't that supposed to be 0.4.50?)

Best Answer

  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    Posted on 2019-06-03 21:52:35 Vote Up20Vote Down
    Controlling your PS4 via CEC will not work properly if the "Universal Control" option is enabled.

    In order to disable this option you first have to disable the "Auto Device Detection" feature which can be found under "Connection - HDMI Device Settings - Auto Device Detection". This is necessary since the TV will otherwise automatically enable "Universal Control" for the HDMI port your PS4 is connected to.

    Once you've disabled the auto detection temporarily unplug your PS4 from the HDMI port. After you've reconnected your PS4 everything should be fine.

    The "Device Connector" should then no longer show a "Magic Remote" icon in a bubble on top of the "Game Console" device selection.

    I have no idea why "Universal Control" breaks CEC but it does.
    k0sterobertapple1Lightning0ShuggyOtis

11 Comments

  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    Lightning0Lightning0 Member
    Posted on 2019-05-30 02:27:17 Vote Up0Vote Down
    Upgraded to 3.6.X, no fix.
  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    Lightning0Lightning0 Member
    Posted on 2019-06-04 05:03:11 Vote Up0Vote Down
    I will try this in the morning. Thank you for the effort, I greatly appreciate it. 
  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    Lightning0Lightning0 Member
    Posted on 2019-06-04 15:35:51 Vote Up0Vote Down
    You are a life saver, this sounds like a bug but I am glad it is all sorted out! 
  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    chirdpandachirdpanda Member
    Posted on 2019-06-04 16:48:34 Vote Up0Vote Down
    @JamalofLG is LG aware of this problem? I don't think Universal Control should be automatically enabled for PS4 devices.

    Besides that: I've noticed the same issue when I enable Universal Control for my AVR. After enabling it no device connected to my AVR can be controlled with the Magic Remote (via CEC) anymore.
  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    chirdpandachirdpanda Member
    Posted on 2019-06-06 15:14:21 Vote Up5Vote Down
    The issue still exists in the latest firmware 03.60.04.
    Lightning0
  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    k0stek0ste Member
    Posted on 2019-08-29 14:25:01 Vote Up0Vote Down
    @chirdpanda, thanks!

    Stuck on this when changed my C7 to new one C9. FW is 03.60.19.
  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    robertapple1robertapple1 Member
    Posted on 2019-09-02 16:52:51 edited September 2019 Vote Up5Vote Down
    @chirdpanda : Thanks for tip, now I can use the LG Remote with my PS4. BUT, I need to keep Auto Detection OFF, otherwise the problem reappears. It is september now, so the problem/bug still exists
    Lightning0
  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    Dany69Dany69 Member
    Posted on 2019-09-06 16:37:12 edited September 2019 Vote Up5Vote Down
    This problem is REALLY SHAMEFULL for a "last generation OLED TV" that costs more than 2k euros.
    I lost 1 day googling because this damned problem occurred even connecting my Nvidia Shield TV to my LG B9.
    As soon as I connect HDMI Cable to the Nvidia Shield TV, the d-pad and "back" button work flawlessly.
    After a couple of seconds appears the popup "SHIELD connection is automatically enabled. Magic Remote is ready to use for the device" and the d-pad and back buttons totally stop working.

    An IMMENSE thanks goes to chirdpanda.
    I hope this post could help other Nvidia Shield (and PS4) user in future.

    LG WAKE UP, this bug break a core functionality of your very well-paid TVs.

    Lightning0
  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    anis_beranis_ber Member
    Posted on 2019-09-27 02:16:17 Vote Up10Vote Down
    you wasted 1 day, it took me weeks, I thought it's nvidia shield issue so I posted there, then found a thread in reddit about it, I was told it's LG issue and not nvidia, so came here to post a thread when I suddently came across this thread. Chirdpanda is a hero but LG needs to move their **** and fix this natively
    Lightning0chirdpanda
  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    Lightning0Lightning0 Member
    Posted on 2019-10-12 13:26:47 edited October 2019 Vote Up0Vote Down
    @JamalofLG any update? I was looking back to see if this was fixed. 

    It isn't. LG C9 software version 03.60.19.
  • Reply Title Icon

    RE: Magic remote not working on LG C9 with PS4 Pro

    jetz9335jetz9335 Member
    Posted on 2020-01-09 05:30:46 Vote Up0Vote Down
    It is still not fixed. LG please fix this issue.
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