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Home › OLED TVs

Audio Delay for HDMI Connected Dolby Sources

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Answers

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  • ▲ 0 ▼
    mdouglas10mdouglas10 Member
    June 25, 2019, 5:18 pm edited June 2019
    Hi Jamal,

    I own the Samsung HW-Q70R, and when I do 

    Xbox One X(MS Xbox) -- <HDMI>-- Samsung HW-Q70R, -- <HDMI>--- C9(LG TV)

    I get NO Dolby audio delay. The issue only applies when I plug the xbox into the TV (Which I need for VRR support etc.) and use either ARC or EARC
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  • ▲ 0 ▼
    LGModerator1LGModerator1 LG Moderator
    June 25, 2019, 5:11 pm

    Can you try the setup below and advise if the problem continues?

    Xbox One X(MS Xbox) -- <HDMI>-- SL8YG(LG Sound Bar) -- <HDMI>--- C9(LG TV)

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  • ▲ 15 ▼
    LGModerator1LGModerator1 LG Moderator
    June 24, 2019, 4:24 pm
    I will get this escalated for review.
    dnastewart79BastianTbjkirton
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  • ▲ 0 ▼
    mdouglas10mdouglas10 Member
    June 21, 2019, 6:33 pm
    Would also appreciate an update on this. Seems like such a basic thing that should just work...
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  • ▲ 15 ▼
    DJ_GLiTCHDJ_GLiTCH Member
    June 20, 2019, 10:18 pm
    Can anyone from LG please comment on this issue?

    I'd be interested to know whether anyone with an eARC capable soundbar or AV receiver experiences this issue as well.
    DeaNHtiD99JohngPRBastianT
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  • ▲ 0 ▼
    dvdmandvdman Member
    June 20, 2019, 4:26 pm
    I have the same delay issue on the latest .04 firmware. 
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  • ▲ 5 ▼
    mdouglas10mdouglas10 Member
    June 19, 2019, 12:10 pm edited June 2019
    Xbox One X -> (HDMI)-> Lg C9 -> (HDMI ARC)-> Hw-q70r. 
    I'm having the same issue. Atmos or Dolby digital has a solid 1-2 second delay , but DTS has no delay.

    Would love to get Dolby Digital/Atmos/True HD working for hdmi sources via ARC/EARC... Internal apps work just fine with no delay.
    rogierbl
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  • ▲ 0 ▼
    DJ_GLiTCHDJ_GLiTCH Member
    June 16, 2019, 7:43 am
    Dvdman, I am on the latest firmware revision (03.60.04) and still experience the issue. If you have a different firmware revision that has fixed it please let me know, but from what I’ve heard this issue is present on all LG OLED TVs. I don’t think this would be fixed unless LG specifically state the issue as being fixed in the firmware revision change log.

    C9 firmware revision 03.60.04 change log below:

    1. Improvement

     1) Amazon Alexa service ready. Need to download "Amazon Alexa" app from LG Contents Store. (USA, Canada, Mexico, France, Germany, Spain, United Kingdom, Austria, Ireland, Italy, Australia, India, New Zealand, Japan) (This Service will be available soon)

     2) Improving Youtube voice service

     3) Adding sound bar to Home dashboard

     4) Fixed minor bugs.

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  • ▲ 0 ▼
    dvdmandvdman Member
    June 15, 2019, 3:03 am
    I have the same issue. When I watch ABC nightly news @6:30 PM, the audio is about one second behind. I have my C9 connected to a Denon 7.1 system.

    A new firmware came out 2 days ago to download onto a usb stick. I haven’t tried it yet,  but hopefully it addresses this issue. 
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