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does not connect to set-top box

I just bought this lg smart tv  um7300pua series and i'm unable to get it to connect to my uverse cable box.

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does not connect to set-top box

Posted on 2019-06-17 00:09:10 TV/Audio/Video Vote Up0Vote Down
I just bought this lg smart tv  um7300pua series and i'm unable to get it to connect to my uverse cable box. I go through device connector and get to the screen where is says it must be 3 feet or closer and everything. I press next and get "A temporary issue has occurred. Please try again later." I've tried connecting it to HDMI 1 and HDMI 2 (arc) and still does not work. I am hard wired to my internet also and have no trouble with that. The tv came with the "magic remote". 
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    RE: does not connect to set-top box

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-06-18 17:38:22 Vote Up0Vote Down
    1navyguy, would you have the ability to connect to Wi-Fi network and try going through the Device Connector again?

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