Skip to Content

DVD not recognized on UH12LS28 BluRay drive, all other discs are recognized

I have a LG UH12LS28 model internal BluRay drive. When I try to play a DVD Windows 10 doesn't recognize that there is a disk in the drive.

DVD not recognized on UH12LS28 BluRay drive, all other discs are recognized

Posted on 2019-06-17 01:05:50 Burners & Drives Vote Up0Vote Down
I have a LG UH12LS28 model internal BluRay drive.
When I try to play a DVD Windows 10 doesn't recognize that there is a disk in the drive.
BluRay discs, CD-ROM, music CDs are all recognized and play.
I have PowerDVD essentials installed.
What is going on with the drive and how do I resolve this issue?

5 Comments

  • Reply Title Icon

    RE: DVD not recognized on UH12LS28 BluRay drive, all other discs are recognized

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-06-18 17:54:52 Vote Up-5Vote Down
    mspencer_80126, does it provide any type of error message? If so, what's the error message?
    mspencer_80126

    Did this resolve your problem? Let everyone know by selecting "Helpful"!

  • Reply Title Icon

    RE: DVD not recognized on UH12LS28 BluRay drive, all other discs are recognized

    Posted on 2019-07-30 17:02:26 Vote Up0Vote Down
    There is no error message, the DVD disc is not recognized.
    I see nothing popping up in event viewer either.
    Clicking on the drive in file explorer asks me to insert a disc when the disc is already in the drive.
  • Reply Title Icon

    RE: DVD not recognized on UH12LS28 BluRay drive, all other discs are recognized

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-08-05 15:09:02 Vote Up-5Vote Down
    What is type of DVD is it?
    mspencer_80126

    Did this resolve your problem? Let everyone know by selecting "Helpful"!

  • Reply Title Icon

    RE: DVD not recognized on UH12LS28 BluRay drive, all other discs are recognized

    Posted on 2019-08-07 21:06:38 Vote Up0Vote Down
    It's any movie DVD, I've tried a Disney movie and another anime movie 
  • Reply Title Icon

    RE: DVD not recognized on UH12LS28 BluRay drive, all other discs are recognized

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-08-08 13:39:41 Vote Up0Vote Down
    Uninstall and reinstall PowerDVD again. Before beginning, close all unnecessary programs that are running. After installation, try playing the DVD in Windows Media Player to confirm that the system has no problem. If Windows Media Player can play the DVD, then the problem may be with PowerDVD. If not, then your system has a more serious problem, and you will have to look to Microsoft for support.

    Did this resolve your problem? Let everyone know by selecting "Helpful"!

Sign In or Register to comment.