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G710ULM Update via OTA or Bridge both fail

I have a factory unlocked G7 running version update version G (G710ULM10g).

G710ULM Update via OTA or Bridge both fail

Posted on 2019-07-09 23:20:38 Unlocked Phones Vote Up0Vote Down
I have a factory unlocked G7 running version update version G (G710ULM10g). When I manually check for software update from the phone, it says I am running the latest even though version J is available on the web site. Seeing how this is a factory unlocked model, would not expect that I'm using Simple Mobile MVNO should have any effect here.

So next I try installing LG Bridge ver 1.2.54 and doing software update there, but it also errors with "Cannot check software update version". I have tried several times over the past week, no change The phone shows as connected in Bridge, and the backup runs fine. Phone shows it is connected to PC in "File Transfer Mode". Running from home so there is no proxy server, all other internet connectivity is fine.

There is a log created at %LOCALAPPDATA%\LG Electronics\LG Bridge\SWUpgrade\PhoneLog
The log contains the following

-> 18:07:34: [DAVID????]Start Normal Upgrade
-> 18:07:34: [DAVID????]SWVerCheck Start
-> 18:07:34: [DAVID????]m_nNeedCount default set = 0
-> 18:07:34: [DAVID????][SWVCheckStart] Start
-> 18:07:34: [DLL]SetDownloadDir Start
-> 18:07:34: [DAVID????][SWVCheckStart] SetDownloadDir path = C:\Users\Somebody\AppData\Local\LG Electronics\LG Bridge\SWUpgrade
-> 18:07:46: [DAVID????][SWVCheckStart] CheckOneCMD END NORMAL : G710ULM10G_00
-> 18:07:52: [DLL]SetPhoneOSInfo Start
-> 18:07:52: [DLL]SetPhoneOSInfo End ver = 8.0, code = O?0
-> 18:07:52: [DAVID????][MsgWnd] WP_UPSTEP_UPVERSION_CHECK_START, 0
-> 18:07:57: [DLL]API call beta_cse_Check for test IMEI
-> 18:07:57: [DLL]API call beta_cse_Check
-> 18:07:57: [DLL]API call auth_model_Check for test IMEI
-> 18:07:58: [DLL]API call auth_model_Check for test IMEI return FAIL
-> 18:07:58: [DLL]API call auth_model_check2
-> 18:07:58: [DLL]API call gn_initial_version_info
-> 18:07:58: [DLL]API call gn_initial_version_info return req_cmd='gn_initial_version_info' status='FAIL'
-> 18:07:58: [DLL]MSG_AUTH_FAIL cause result = 2, initial version info  = fail
-> 18:07:58: [DAVID????]SWVerCheck show popup code = 4

Looking for tips on how to get either update method working.


3 REPLIES

  • Reply Title Icon

    RE: G710ULM Update via OTA or Bridge both fail

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-08-28 17:19:28 Vote Up-5Vote Down
    @Bontra , Unlocked carrier OS update inquiries- unfortunately, those are unable to be determined.  Unlocked devices are supported, however, there is no ETA on when the updates will be rolled out for those devices. 
    Bontra

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  • Reply Title Icon

    RE: G710ULM Update via OTA or Bridge both fail

    BontraBontra Member
    Posted on 2019-09-08 21:32:18 Vote Up0Vote Down
    This page dated 04/25/2019 says version J is now available
    Today is 09/08/2019, so 4.5 months have passed since the update first became available.
    https://www.lg.com/us/support/help-library/lg-g7-thinq-g710ulm-software-update-CT10000027-20150797062265

    I've tried all 3 update methods again, and they all still fail.

    Checking for update directly from the phone says
    > You are using the latest software

    I've also tried running the 2 different PC tools

    LG Mobile Support Tool v1.8.9.0
    > Your device has the latest software available

    LG Bridge 1.2.5.4
    The backup function works, however the "software upgrade" says
    > Cannot check software version, try again

    Why do none of the 3 upgrade methods allow me to update the phone?

  • Reply Title Icon

    RE: G710ULM Update via OTA or Bridge both fail

    BontraBontra Member
    Posted on 2019-09-08 22:10:08 Vote Up0Vote Down
    What the heck does that mean JamalOfLG?

    LG makes 3 tools that are each supposed to do an upgrade, and none of them is working.
    You write "unlocked devices are supported" and provide no assistance.
    The rollout schedule for OTA updates have no bearing on updates done with the Mobile Support or Bridge tools.
    We are looking for solutions, not double speak.


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