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LG Direct Drive Washing machine not getting hot

LG Direct Drive Washing machine is not getting hot, regardless of the temperature we set, the water is cold. It is a cold feed only.

LG Direct Drive Washing machine not getting hot

Posted on 2019-07-12 14:57:32 Washers Vote Up0Vote Down
LG Direct Drive Washing machine is not getting hot, regardless of the temperature we set, the water is cold. It is a cold feed only.

We are not sure how to do a heat test on it as all the guides show buttons different to ours. 

We have ran the SMART DIAGNOSIS and it comes up with nothing wrong. 

Can someone please tell me, does the machine heat up the water, then cool it down before it drains? As we have it draining into the sink to check temperature and it's hasn't gone above cold.. not even slightly warm during all cycles at all temperatures.

The model is LG Direct drive 9kg. F1402FDS5

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