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Unable to access LG G6 with finger print or knock code

Has anyone experienced with their LG G6 Android phone, the sudden inability to access their cell phone via fingerprint or their knock code?  The G6 has not been damaged in any way.  I have restarted the phone twice.  The message that appears after restart is "Unable to use biometric recognition.

Unable to access LG G6 with finger print or knock code

Posted on 2019-07-13 16:53:36 G6 Vote Up0Vote Down
Has anyone experienced with their LG G6 Android phone, the sudden inability to access their cell phone via fingerprint or their knock code?  The G6 has not been damaged in any way.  I have restarted the phone twice.  The message that appears after restart is "Unable to use biometric recognition. Knock code is required to after powering on."  I am hoping for a solution vs. a hard factory reset.  Thank you.

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