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Wifi keeps disconnecting

Hi guys.  Im having an issue with my tv. When watching youtube/Netflix, it stops streaming.

Wifi keeps disconnecting

Posted on 2019-07-14 18:46:06 4K Ultra HD TVs Vote Up0Vote Down
Hi guys. 
Im having an issue with my tv. When watching youtube/Netflix, it stops streaming. When i check network settings i find the tv is no longer connected to network. If i turn the wifi off and on and reconnect, its fine for a while. All my other devices are fine. 
Webos tv uh668V. And software version 05.50.55.

Where can i start trouble shooting?

6 Comments

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    RE: Wifi keeps disconnecting

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-07-15 20:34:46 Vote Up0Vote Down
    chrispollin, what is the internet to the TV? How far is the router from the TV? Are you using a 2.5 GHz or 5.0 GHz?

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    RE: Wifi keeps disconnecting

    chrispollinchrispollin Member
    Posted on 2019-07-18 11:07:31 Vote Up0Vote Down
    Hi. Its wifi. About 1 meter away. How do i determine the ghz value ?
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    RE: Wifi keeps disconnecting

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-07-18 15:04:20 Vote Up0Vote Down
    If you have a dual band router, you would have your network listed twice. One would say 2.4 GHz and the other 5 GHz after it.

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    RE: Wifi keeps disconnecting

    chrispollinchrispollin Member
    Posted on 2019-08-02 06:25:51 Vote Up0Vote Down
    Hi the setting is ticked as 2.4/5 ghz. What should it be?
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    RE: Wifi keeps disconnecting

    chrispollinchrispollin Member
    Posted on 2019-08-03 11:45:22 Vote Up0Vote Down
    Ive tried it on 5. But its no better
  • Reply Title Icon

    RE: Wifi keeps disconnecting

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-08-05 21:16:48 Vote Up0Vote Down

    chrispollin, please reach out to LG support for your region with assistance with scheduling service.

    Did this resolve your problem? Let everyone know by selecting "Helpful"!

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