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New external device message on 47LN5400 TV

The message "New external device is connected." pops up on my 47LN5400 TV, even though no external device has been connected.  The message pops up frequently …

New external device message on 47LN5400 TV

Posted on 2019-07-14 22:54:57 1080p LED TVs Vote Up0Vote Down
The message "New external device is connected." pops up on my 47LN5400 TV, even though no external device has been connected.  The message pops up frequently and randomly.  Is there any way to stop it?

3 Comments

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    RE: New external device message on 47LN5400 TV

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-07-15 19:46:48 Vote Up0Vote Down
    jpwoodley, I would recommend checking the AV inputs on the unit for any lint or foreign objects as this may be prompting this message.

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    RE: New external device message on 47LN5400 TV

    jpwoodleyjpwoodley Member
    Posted on 2019-07-18 15:57:49 Vote Up0Vote Down
    JamalofLG, thank you!  That's a good idea, but unfortunately it did not work.  Is there something else we can try?
  • Reply Title Icon

    RE: New external device message on 47LN5400 TV

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-07-18 18:48:22 Vote Up0Vote Down
    jpwoodley, I would have to recommend a service tech coming out for a proper diagnosis.

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