43LJ500m TV turns on by itself LoveLGProducts Posted on 2018-01-09 20:10:14 1080p LED TVs Vote Up0Vote Down

This TV was purchased for my father as a Christmas gift from Best Buy in November of 2017. Since it has been in use the TV has turned on by itself a number of times. It is not always at the same time of day. I have checked the settings to see if something was set to on that could be causing this and have found nothing. Have done an Internet search for possible solutions related to this TV but have not seen any. I need your help LG community!

KindOfABigDeal

Check out the following help library article to troubleshoot this: http://www.lg.com/us/support/product-help/CT10000018-1427121212479-intermittent-power-or-powers-off-on

stf7

@LoveLGProducts - FWIW, I have found with Comcast that I can use my remote to shutdown the STB and the TV (different manufacturer), but only the STB shuts down, the TV is sort of in standby, and all of a sudden, there's a recorded program to be recorded, the STB comes out of sleep, and the TV is "magically on". 

This sort of thing isn't happening to your father is it?

LoveLGProducts

@KindOfABigDeal I went through the few steps listed in the link and we will see how this goes.

LoveLGProducts

@stf7 No I don't believe that is happening to him.

stf7

@ LoveLGProducts - Understood.

a). Check the batteries in the remote. If they are low, the remote may mis-behave.
b). Look to see if there's a setting for "Automatic Updates". Turn that off so the TV doesn't come out of standby to update firmware...

I'm thinking it's one of those, most likely (b).
Good luck.

LoveLGProducts

@stf7 The batteries are new and it's not a smart TV so there is no wifi for it. Checked LG site yesterday and there is no firmware update for it yet. 

LoveLGProducts

An update to the issue involving the TV. Last night I had a chat with an LG employee, and he suggested 2 options to resolve this. The first was to do a hard reset on the TV to reset the capacitors, and the second one which more than likely is the problem. I wasn't thinking about this when I initially contacted the LG community. There are 2 LG TVs not far from each other, and very likely it's IR related. I tested this after the chat and that was the problem. Something so simple that was overlooked. 

stf7

Wow, I wouldn't have thought of that. I'm glad you posted an update and got it figured out.