We purchased a top load 5.0 CF Turbo Wash a week ago. It powers up just fine and you can program your settings but when you press the start button, it does not always respond. We have held it down and it wouldn't respond, we have pushed it on the arrow side of the button and it wouldn't respond. We have to leave it alone for a few minutes and try again. Sometimes we have to hold it down and it will work, or other times barely touch it and it will start up. This is very frustrating as it is brand new.