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my scound HBS-853s left Earbuds wire cracked

Hi all  first of all please excuse my English.  This is my second handset of the same model and almost the fifth of the LG HBS  headphones family. 

my scound HBS-853s left Earbuds wire cracked

Posted on 2019-10-16 16:25:23 Help & Troubleshooting Vote Up0Vote Down
Hi all 


first of all please excuse my English. 


This is my second handset of the same model and almost the fifth of the LG HBS  headphones family. 

and both of them same issues. 

wire near left earbuds loose and cracked 
just in 4 months of using from the date of purchase , and it seems clear to me that the wire is very weak with the LG cable mechanism (drag in/out).

When I went to the local service center agent. They told me this problem is not under warranty coverage. :(


-------------------
I'm an engineer and working in Information Technology 

my experience more than 15 years 
so i know what I'm talking about. 


and i think this is will be the end story for me and my family with LG HBS forever.


best regards

2 Comments

  • Reply Title Icon

    RE: my scound HBS-853s left Earbuds wire cracked

    FowozFowoz Member
    Posted on 2019-10-16 16:31:17 Vote Up0Vote Down


    adding pictures 

    BR 
  • Reply Title Icon

    RE: my scound HBS-853s left Earbuds wire cracked

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-10-23 20:31:17 Vote Up0Vote Down
    Fowoz, I apologize for the problems you have experienced with the headset. I will have this complaint submitted to our factory for product improvements in the future.  

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