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The guide on the TV isn't the same as the guide on my box

I have spectrum cable and the guide on the TV when I use the smart remote isn't the same as my guide on my set top box. Anyone know how to fix this? 

The guide on the TV isn't the same as the guide on my box

Posted on 2019-10-20 15:58:20 TVs Vote Up0Vote Down
I have spectrum cable and the guide on the TV when I use the smart remote isn't the same as my guide on my set top box. Anyone know how to fix this? 

4 Comments

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    RE: The guide on the TV isn't the same as the guide on my box

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-10-21 21:56:11 Vote Up0Vote Down
    ErnestK, pressing the guide button on the LG remote will pull up the channel guide based off your cable service. Depending on the LG remote you have, there should be a remote button under the "9" on the LG remote that would have an option to pull up the STB guide. This would be the exact guide for your cable box.

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    RE: The guide on the TV isn't the same as the guide on my box

    ErnestKErnestK Member
    Posted on 2019-11-10 22:01:03 Vote Up0Vote Down
    JamalofLG, I know about that guide, but I was talking about the guide button on the smart remote. I can't use the smart remote to change the channels because  both guides are different.  So if I tell the smart remote to turn to NBC it will take me to a different channel not NBC. 
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    RE: The guide on the TV isn't the same as the guide on my box

    JamalofLGJamalofLG LG Moderator
    Posted on 2019-11-15 17:36:12 Vote Up0Vote Down
    Who is your provider? What is the model number to your TV?

    Did this resolve your problem? Let everyone know by selecting "Helpful"!

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    RE: The guide on the TV isn't the same as the guide on my box

    ErnestKErnestK Member
    Posted on 2020-01-17 02:28:40 Vote Up0Vote Down
    I just got it fixed it was something that had to do with my cable box, it works now.
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