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DVR sound drops out on LG TV and Soundbar but works fine with Game system and Blu-Ray

I am not quite sure how to put this issue but I will do my best. I have an LG TV and an LG sound bar hooked to it.

DVR sound drops out on LG TV and Soundbar but works fine with Game system and Blu-Ray

Posted on 2018-03-23 18:36:45 edited March 2018 4K Ultra HD TVs Vote Up0Vote Down
I am not quite sure how to put this issue but I will do my best. I have an LG TV and an LG sound bar hooked to it. I have the Sound bar hooked via the hdmi arc connection. The sound comes out loud and crisp for the game system and the Blu-Ray player but there is an issue with the DVR. Occasionally the volume will be lowered when I turn on the DVR and what booms at say, 60 on the other devices comes across at what would usually be a 20 through the DVR. If I reboot the DVR, however, the volume comes back fine. It will stay that way for a few days and then the issue appears.

The DVR is connected to the back of the television through the HDMI port. The DVR is controlled with the spectrum stock remote which also is set up to control my soundbar, tv, blu-ray. I haven't tried to connect the DVR differently as the only other connection would be component. I tried all 3 hdmi inputs on the tv and different HDMI cords. When the TV volume drops if I switch over to the Nintendo the volume acts normal on there.

This is my second DVR unit from Spectrum, different model, different brand, and the issue is still happening. Any thoughts? Please let me know what else you need as far as information and I will be glad to provide it. Thank you so much.

2 Comments

  • Reply Title Icon

    RE: DVR sound drops out on LG TV and Soundbar but works fine with Game system and Blu-Ray

    figureguyfigureguy Member
    Posted on 2018-03-23 21:11:38 Vote Up0Vote Down
    Here are the particulars:  The tv is an 49UH60 30, the sound bar is an LG LAS551H and the DVR is a technicolor 9865HDC.
  • Reply Title Icon

    RE: DVR sound drops out on LG TV and Soundbar but works fine with Game system and Blu-Ray

    AhmedLGAhmedLG Member
    Posted on 2018-12-12 16:15:18 Vote Up0Vote Down
    Hello @figureguy

    This sounds like a problem with the Spectrum DVR. If your other devices are working as intended on the same ports, than the issue must be arising from your DVR. I recommend you contact Spectrum for troubleshooting.

    Thanks,

    -Ahmed
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