No channel information
My oled TV C8 yesterday lost the channel information. Guide shows no information for all channels when guide is pulled up using the magic remote. Comcast cable box is working just fine and showing the guide using comcast remote.I called LG and they gave me no solution other than use the comcast remote for the guide. Unbelievable for “the next generation of smart TV’s”
Very disappointed now with LG.
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Answers
You know what it is... the user agreements. Whenever they update the 5000 pages of legal agreements, which is quite often, it disables a lot of functionality. (Agree to let us sell your whole life or no soup for you!)(LG legal nazis)(aka their in house Lawyers / legal team without enough to do and so they have to justify their sad existence)
So... you must go into the general settings, about this TV, user agreements and uncheck and then recheck yes you may sell my soul boxes. Agree to everything.
Then just use a pi hole to block all the ads and trackers and Nelson data mining on the network level leaving just what you want.
OR just get an AppleTV which doesn’t make you agree to sell your soul to be able to use your tv. Just wait until the next version coming soon
(spent three hours digging around menus trying different things and monitoring network traffic With packet sniffers to figure this out. LG get better programmers and shove the user agreements) (Or maybe all my next oleds will be Sonys) (I’m starting to get vertical banding on my newish C9 anyway)
You need to set the time from manual to automatic (or at least set the time zone).
Mine does the same thing. Power down has no effect but unplugging brings the program guide back, but only temporarily. Note that this is the case with my Dish network channel AND over the air channels. So this is definetley not a provider problem. I am with JCatlanta - if this is not fixed soon, I won't buy another LG.
I am not sure but I believe this started happening at the same time when the functions of the "Home" button on the remote were flip-flopped with the functions of "Connections" button - which is another worrysome curiosity.
LG - please resolve this issue with Xfinity, and provide a permanent solution.
LG please fix this, this is unacceptable as others have stated!!!
It seems the functionality of the remote accessing the guide is working, especially since it is loading the channels, time, and displaying “no information”. At this point the data is coming from the provider (not the remote or LG). Perhaps the cable box recently had an update that may be affecting information pass through to connected/paired devices.
The only things we can check is for a software update,
https://www.lg.com/us/support/product-help/CT10000018-1430510575535-firmware-or-software-update
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