@fenster3000 It's worth noting that not all reports have claimed Atmos to work via eARC. Some eARC soundbars and receivers have experienced the same Dolby audio delay issue that exists on ARC when passing audio through from external HDMI connected sources. This problem does not exist for internal TV apps on either ARC or eARC, but does exist for external HDMI connected sources that use Dolby.
Given that you have provided an official response regarding the LPCM issue in another community thread pertaining to the E9, can you please provide an official comment on the C9? You have been notably absent for quite some time in this thread and from when the issue was first reported.
Again, if you could please provide confirmation with regards to if the LPCM fix for the E9 is also coming to the C9 and when.
Just unbelievable, they are getting in contact with nvidia for Gsync compatibility etc. claiming to have the best gaming TV on the market and then they forgot THIS?
#signed
Edit: Is it possible to modify the AudioEDID with a programm like "CRU" on the PC?
I can get 5.1 lossless DTS to work on eARC with my Samsung HW-K 96R in KODI on PC. Not only 2.0. Test for your self, here the link to download and password soundtest Right click and download: https://1drv.ms/u/s!Am0WJWrdVnTDk-cQ2NBPYd2ZnjCSYw?e=jp9Nq6
Still no confirmation yet as too whether or not the update for fixing eARC will come to the C9 too. The lack of any/inconsistent responses is ridiculous.
Following fenster3000's advice, and i just logged 2 support enquiries regarding this issue - One on LG USA website and one on LG Australia.
"Until we get a confirmation that this update will fix this issue make sure to send them tickets. This is even more important than signing the petition because a petition can be "overlooked". >100 customers that are sending tickets can not."
Posting this here for those who are impacted by the EDID LPCM limitation and Dolby audio delay/lag issues:
I just received an "update" from LG about the Dolby audio delay/lag issue (6 months in), and they claim that this is caused by an "incompatibility between products that use eARC and ARC"... Despite this being completely incorrect, it amazes me that they're willing to say this and then turn around and recommend we buy both their TV and soundbar for complete compatibility (with the soundbar only supporting ARC).
To say I'm unimpressed with LG and their support would be a total understatement. We've already identified the issue and cause, all LG has to do is provide a fix for it - making up excuses as to why it doesn't work and then continue to ignore the problem isn't getting anybody anywhere.
Well, they seem to be happy selling broken stuff to the majority of customers, so it looks for now I'm not going to be one of them. If Panasonic and Philips have 2.1 next year, my cash is going towards them.
Thanks for the answer and the work you did behind the scenes @JamalofLG.
Also thanks @everyone who commented in this thread/signed the petition etc.. Special thanks to @UdoG for creating this thread and to @mrhollywood360 for creating the petition.
For those who are too late, this was his reply: "Good Morning,
LG will be introducing PCM Multi-channel support when using eARC in the 2 quarter of 2020. This will be possible via a software update for 2019 & 2020 TV that support eARC."
@fenster3000 - Wouldn't be surprised if they deleted that comment and claimed it never existed at this point haha. Whilst I'm happy that this is getting rectified, to get this feature in Q2 2020 seems a little ridiculous seeing as it could have been included rather easily from the very beginning... Glad it's coming though, don't get me wrong.
Wow, finally an answer - but up to 6 months wait is ridiculous. They must be waiting on a dependency of some sort. Does anyone know if the specifications foe eARC have been fully ratified ?
In the end the only thing that matters is this: LG listened to their customers. While a bit more communication over the last few month would have been appreciated they made the right choice. I am pretty sure that a lot of other big companies are not that "open" to requests from their customers.
They should not be selling eARC on their latest OLED Tvs if it is still in development. Q2 2020? Seriously LG??? That is 8 months away. Total nonsense scam!
@fenster3000 Does that mean, if I use LGs internal media player and stream file from my NAS Storage that includes DTS HD MSTR or TrueHD, it will forward it via eARC to my AV Receiver and play it?
For example, I was thinking of installing Plex tv app on LG and playing the files with DTS HD MSTR and forwarding the audio to my receiver and outputting it on my loudspeakers.
Answers
It's worth noting that not all reports have claimed Atmos to work via eARC. Some eARC soundbars and receivers have experienced the same Dolby audio delay issue that exists on ARC when passing audio through from external HDMI connected sources. This problem does not exist for internal TV apps on either ARC or eARC, but does exist for external HDMI connected sources that use Dolby.
Jamal is back https://lgcommunity.us.com/discussion/6566/oled-65-e9-sound-output-to-optical-only-2-channel-not-5-1
Ok, bit to late for Black Friday, but at least there is some intention in Korea to look at the issue and fix it next year.
Now let's hope that this will be the case for the C9 aswell.
Given that you have provided an official response regarding the LPCM issue in another community thread pertaining to the E9, can you please provide an official comment on the C9? You have been notably absent for quite some time in this thread and from when the issue was first reported.
Again, if you could please provide confirmation with regards to if the LPCM fix for the E9 is also coming to the C9 and when.
Thank you,
Russell
BTW:
The petition hit 200 signatures:
https://www.change.org/p/lg-electronics-lg-oled-c9-multichannel-pcm-over-earc
#signed
Edit: Is it possible to modify the AudioEDID with a programm like "CRU" on the PC?
https://www.avsforum.com/forum/40-oled-technology-flat-panels-general/3075344-official-2019-lg-c9-consolidated-info-faq-troubleshooting-firmware-more.html#post58227636
... 5.1 LPCM passthrough with an HDFury DIVA inserted between the LG C9 and an AVR works. I do not know if it works with 7.1 as well?
Nevertheless a device like that should not be required to get 5.1/7.1 PCM working...
https://www.avsforum.com/forum/40-oled-technology-flat-panels-general/3075344-official-2019-lg-c9-consolidated-info-faq-troubleshooting-firmware-more-4.html#post58683126
https://www.avsforum.com/forum/40-oled-technology-flat-panels-general/3075344-official-2019-lg-c9-consolidated-info-faq-troubleshooting-firmware-more-4.html#post58683126
But this guy is using some other device for getting 5.1, damn it...why all brands have at least one major issue which just ruins it.
Same goes for True HD.
Only 5.1/7.1 PCM is messed up.
"Until we get a confirmation that this update will fix this issue make sure to send them tickets. This is even more important than signing the petition because a petition can be "overlooked". >100 customers that are sending tickets can not."
I just received an "update" from LG about the Dolby audio delay/lag issue (6 months in), and they claim that this is caused by an "incompatibility between products that use eARC and ARC"... Despite this being completely incorrect, it amazes me that they're willing to say this and then turn around and recommend we buy both their TV and soundbar for complete compatibility (with the soundbar only supporting ARC).
To say I'm unimpressed with LG and their support would be a total understatement. We've already identified the issue and cause, all LG has to do is provide a fix for it - making up excuses as to why it doesn't work and then continue to ignore the problem isn't getting anybody anywhere.
https://www.change.org/p/lg-electronics-lg-oled-c9-multichannel-pcm-over-earc
Also thanks @everyone who commented in this thread/signed the petition etc..
Special thanks to @UdoG for creating this thread and to @mrhollywood360 for creating the petition.
With PCM Multi-channel support via eARC and GSYNC you provided a great solution for gamers!
For those who are too late, this was his reply:
"Good Morning,
LG will be introducing PCM Multi-channel support when using eARC in the 2 quarter of 2020. This will be possible via a software update for 2019 & 2020 TV that support eARC."
Still visible in his profile:
€: His post can be found here. He moved it to page 1:
https://lgcommunity.us.com/discussion/4423/oled-c9-edid-limitation-regarding-hdmi-earc-pass-through/p1
Long time ago.
In the end the only thing that matters is this:
LG listened to their customers. While a bit more communication over the last few month would have been appreciated they made the right choice. I am pretty sure that a lot of other big companies are not that "open" to requests from their customers.
Only Multi-Channel PCM is not supported just yet.
DTS HD MSTR and True HD are working just fine.
For example, I was thinking of installing Plex tv app on LG and playing the files with DTS HD MSTR and forwarding the audio to my receiver and outputting it on my loudspeakers.
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