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Home › TV/Audio/Video › 4K Ultra HD TVs

Unknown Device Disconnected pop up

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Answers

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  • fisher1976fisher1976 Member
    September 8, 2019, 3:51 pm
    Spoke too soon...:(
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  • MarieBrooksMarieBrooks Member
    September 15, 2019, 9:20 am
    How did you replace the WiFi module?
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  • LennyStephenLennyStephen Member
    September 24, 2019, 5:08 pm
    I had the same problem of "Unknown remote device is disconnected" constantly popping up in the top right hand corner of the screen. My engineer changed the wifi board and replaced and re-routed the ribbon cable which looked crimped. The fault has not appeared since the repair in May 2019,
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  • jts628jts628 Member
    September 24, 2019, 6:40 pm
    I had this issue, replaced the wifi module, and the problem went away for awhile but came back.  This particular model of wifi module is either super crappy or there is something wrong with the way it interacts with the TV.  In any event, i removed the module entirely and rely on a wired connection.  I lose some functionality but it will be worth it never to be bothered by the stupid pop up again.
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  • thegamerdugthegamerdug Member
    September 25, 2019, 1:41 pm
    Anyone know how to disable the pop-up in home mode? I have tried some of the solutions online but I found some new ones today to try
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  • LarryMOLarryMO Member
    October 27, 2019, 2:06 am
    UJ7700 here-- same issue for months, but lucky for LG, I am out of warranty as well.  Frustrating that such an expensive TV clearly has issues, but the manufacturer doesn't care.
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  • robarty32robarty32 Member
    November 6, 2019, 8:53 pm
    From the UK, bought tv Sept 2017, unknown device disconnected problem started just after one year warranty... LG replaced WiFi unit and main board, worked ok for 2 months, same problem... just received tv back from its latest repair... replaced main board (again).. lasted a WHOLE 3 days before the same annoying problem... Come on LG recall your whole range and compensate. THIS IS BEYOND A JOKE, you are selling a product not fit for purpose 😡
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  • rochie276rochie276 Member
    February 19, 2020, 1:55 pm
    Same problem  55sj850v
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  • TheMikeXTheMikeX Member
    March 30, 2020, 2:11 pm
    This has been happening for a few weeks now, at first I thought it was my Nvidia shield Having the issue till I was playing on my Xbox. 

    Model: OLED55B7A-U
    WEB OS version 3.8.0-61106 (dreadlocks2-dunggir)
    software versión: 05.80.15
    date of: purchase 8/28/17

    not posting the other information the guy asked for thats a bit creepy. But feel free to toss my name in the hat.
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In this Discussion

  • March 2020 TheMikeX
  • February 2020 rochie276
  • December 2019 LGModerator1
  • November 2019 robarty32
  • October 2019 LarryMO
  • September 2019 thegamerdug
  • September 2019 jts628
  • September 2019 LennyStephen
  • September 2019 MarieBrooks
  • September 2019 fisher1976
  • September 2019 roamer
  • August 2019 SandyB123
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