Cannot connect WM3700HWA washer to smartthinq app
Using galaxy s8+ phone with the latest android and smartthinq updates.
This is what I've been doing:
Open SmartThinq app
Click + sign in the corner
Click front load washer
Click NO to "do you have a touchscreen?"
It goes to the screen where it tells me to turn on the washer and hold down delay wash
I turn on the washer and hold down delay wash
There is one beep and the wifi symbol starts blinking
The SmartThinq app says "please wait"
I see the wifi go off my home network and connect to the LG washer network
That's where everything stops. It just keeps saying "please wait" and nothing ever happens.
Please advise.
This is what I've been doing:
Open SmartThinq app
Click + sign in the corner
Click front load washer
Click NO to "do you have a touchscreen?"
It goes to the screen where it tells me to turn on the washer and hold down delay wash
I turn on the washer and hold down delay wash
There is one beep and the wifi symbol starts blinking
The SmartThinq app says "please wait"
I see the wifi go off my home network and connect to the LG washer network
That's where everything stops. It just keeps saying "please wait" and nothing ever happens.
Please advise.
Answers
Sorry to be the bearer of bad news, but you're about a year late to the "party". LG has been unable to fix this problem on any of our 3700 washers (dryers work as expected)...
An LG technician came out and ended up replacing the wifi card in the washer. The washer was connected to wifi and the very next day the washer was disconnected from the wifi and I was unable to reconnect the washer to wifi. I thought I would try and replace the Cox rented router/modem (Technicolor CGM4141) with a new one. I exchanged it out and was able to connect the washer to wifi but the next day, after I completed a load of laundry, the washer disconnected from wifi and I can't reconnect it to wifi. I put in for another service call. ;-(
Short term. Back to disconnect. Dryer doesn't have this problem.
I just purchased 3700 with washer disconnected. I have to reconnect each time with washer before I can use app. I think I have it figured out. It is related to the door lock as if I open door wifi disconnects then reconnected when door was shut. I always leave door open after washing for day. I didn't have this problem until I read leave door open. Can't use remote start without pushing button first then wifi will cycle
I SOLVED THIS ISSUE! Basically, I changed my SSID to an 8-character name.... jlaundry.
Once I did that the washer connected as expected.
I think this still indicates a firmware issue the LG needs to try to solve. But this at least gets you working.
cheers! Jon
I SOLVED THIS ISSUE! Basically, I changed my SSID to an 8-character name.... jlaundry.
Once I did that the washer connected as expected.
I think this still indicates a firmware issue the LG needs to try to solve. But this at least gets you working.
cheers! Jon
It won't let me edit my previous post, but I'll add that my solution only works in the short-term and the problem is actually much stupider. I wrote up how I diagnosed and found a workaround for the issue here: https://tylerrichey.com/posts/my-smart-washer-is-an-idiot/
To summarize: There is definitely a bug in the software that LG needs to address. You can, technically, get a workaround in place so the washer will connect and stay connected, but I don't think it's a viable solution for most users.
I just went through the same nightmare everyone else in this post has had (dryer works fine, washer no luck), but I think I know what the issue is:
Shoutout to the guy who recommended using the hotspot on another phone and then changing the network. I tried that, and the washer connected to the wife's phone's hotspot with no issue, but when I attempted to change it to the right network, I was back at square one with the same failures.
This made me think: Phone hotspots are only 2.4ghz. I assume many of you, like myself, have your WiFi SSID configured to be the same for 2.4ghz and 5ghz. I'm lucky to have advanced networking hardware in the house, so I logged in to my dashboard and created a new WiFi SSID that was ONLY 2.4ghz, and the washer connected to that with no issue.
If you have a consumer grade WiFi router/AP, login to it and look for an option to enable to "split" your SSIDs by frequency; or instead there might be an option to "combine" your SSIDs, that you need to disable.
This should result in you now having a second network when you look on a device to join WiFi, probably something that has the same name as your normal network, but with a "_2G" or "_IoT" appended to it. Try to get your washer to join that new network and hopefully you'll have the same success I did.
NOTE: If you split (or un-combine) your networks and you have other IoT devices (the dryer, alexa, smart lights, ecobee, etc), they will all need to be re-added to the new 2.4ghz only network as IoT devices never support 5ghz!
*Also, make sure you're broadcasting the 2.4ghz SSID. It wouldn't initially connect until I broadcasted it, but once it connected, I turned off the broadcasting and it's still currently connected.
Currently working through this issue with my WM3900 washer. Dryer connected with no problem. LG tech came and replaced the display board with no change. Talking to LG technical support, they have no idea what to say or do really. One guy actually tried to blame my WiFi as the problem and had to get escalated to a supervisor. I guess next steps is to replace the entire washer. I’m not confident that will fix the problem though and just be a major hassle. I’m interested if ANYONE has gotten their washer to connect to WiFi. I’ve seen the hotspot workaround that also works for me but I’m not going to leave my phone in hotspot all day every day.
Same, but worse,. I have a new 3900 washer and 3900 dryer. My issue seems worse because neither connects to wifi - not even the dryer. I've tried everything here plus followed much improved instructions that I found on youtube.
My android phone sees the LG network but reports that "internet may not be available" or "ready to connect when network quality improves". If i go into advanced settings it shows 70-89mb connection. Meanwhile the ThinQ app freezes on the connection page - "connection" symbol spins until the washer or dryer stops trying. I never even get to the page where you pick which wifi network to connect the appliance to.
Very frustrating. I don't want to waste hours on the phone especially if nobody is solving the problem.
LG, Do I need to have Costco pick up these machines and go with Samsung instead?
I have an iPhone and I turned on my hot spot function on my phone then proceed to add my washer as usual on the LG ThinQ app and it worked! Washer connected no problem.
Just for trying, I changed my secured wifi password to something as simple as "washme123" and I still end up with the same problem (connected but no internet or incorrect password).
So here I am searching for a solution to my problem and after seeing all these comments up to this point I have little hope that LG will fix the wifi problem on their washers.
EDIT: (02-17-2020)
Today, I finally got my washer to connect to my existing wifi network with the help of another mobile device.
1. Find another cellphone and turn it into a "mobile hotspot".
2. Add the washer in the ThinQ app like you would and connect it to the mobile hotspot.
3. It should not get stuck at 20% when connecting and eventually make it to 100%.
4. The washer will appear on the home screen where it will do a firmware update (for first time users).
5. During the firmware update it may get disconnected from the mobile hotspot because the wifi indicator on the washer will turn off when the time to register a wifi network expires. No worries.
6. Tap your washer on the home screen (even though it says "disconnected") and select the 3 dot menu at the top right corner.
7. Select "settings", select "change network", select your wifi network not the mobile hotspot, enter the password.
8. It should connect to your wifi network with no issues.
So to be certain that I would not face the same problem next time then I removed the washer from the ThinQ app, power off the washer, unplug the power, hold down the power button for 15-20 seconds to drain any remaining power, plug it back in and start the same process again to add my washer to the ThinQ app with just the steps within the app (no work arounds). It connected to my wifi network seamlessly (like it should have from day one).
I have a feeling that my wifi issue may have been a firmware problem and the firmware update in the beginning after connecting it to the mobile hotspot may have fixed it. My washer is on software version 202.23 / clip_hna_v1.9.048 / SAA41387401.0000DA97.0, SAA41387301.00004ED6.0.
4. complete the process exactly as the steps are shown.
I tried with iPhone XS, iPad. No android device at home now.
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