Lossless/HD audio on LG CX from HDMI sources over eARC is broken
I received my 77" CX a week ago and up until last night I couldn't get lossless HD audio over eARC from HDMI sources connected directly to the CX including my Xbox One X, PC, PS4 Pro and Nvidia Shield.
Thinking that the culprit for not getting lossless audio over eARC from HDMI sources might be a HDMI handshake issue, I turned off my CX from the power outlet and after doing so I was able to get proper uncompressed DolbyTrueHD flavour of Atmos from the Xbox One X's Bluray player and in Atmos supported games. No stuttering and no Dolby Digital+ compressed garbage.
HOWEVER it is extremely flaky as whenever I turn off the Xbox One and turn it back on or or switch over to a different source device and then back to the Xbox One X input it goes back to Dolby Digital+ based Atmos. I discovered that turning off eARC and turning eARC back on again within the CX's sound settings brings it back to uncompressed LCPM 7.1/Dolby TrueHD based Atmos. To rule out the possibility of either the AVR or the cables being the culprit, I tested this on two different eARC capable AVRs including my Sony STR-DN1080 and Denon X3600H in addition to a range of HDMI cables which include Belkin's 48Gbps rated HDMI cables and had the same issue.
I also tested this with various different HDMI devices from Xbox One X and PS4 Pro through to the Nvidia Shield and PC and had the exact same issue with the CX's eARC not working properly until I disabled and re-enabled it within the TV's audio settings.
My hunch is this has all to do with the way the CX handles LPCM audio as that is what the Xbox uses to decode into Atmos (the readout on my AVR confirms this when I first boot up the Xbox displaying LPCM 7.1 before switching to DolbyTrueHD Atmos). And before anyone asks, yes I am using the latest firmware version 03.00.60, which supposedly enables MC-LPCM on the CX series but as my testing reveals, it is extremely flaky over eARC.
I applied the same solution on my HTPC and was able to get uncompressed Atmos but as was the case with the Xbox One X, switching it to another source or turning off the PC and back on again will default back to Dolby Digital+ requiring me to have disable and re-enable eARC within the TV's audio settings.
There's plenty of people on AVSForum reporting the same issue as well. Is LG working on a firmware update to fix this ongoing eARC issue?
Answers
similar problem here:
It is not possible to get eARC working on my 65CX. I have a Samsung Q90R soundbar with eARC support and the TV don't recognize that the SB is supporting eARC. When enable eARC in the CX menu then the TV switches back after 3 seconds to the internal speakers. But in that 3 seconds nothing happens. I just can't get it working.
Please fix this as soon as possible.
similar problem with OLED 55B9PUA connected to Vizio SB36551-E6 with HDMI ARC but occasionally switches to internal speakers + optics and requires resetting back to HDMI ARC.
This is a problem. Finally considering a new OLED TV since my existing 2012 purchase and finding out the 2020 range is struggling with PCM via eARC and has removed the DTS/DTS-HD pass through... Really wanted the 48" model.
Hmm time to check out the competition, I have many games and movies that still use DTS.
Does it work now?
This affects Apple TV as well. Apple TV utilized PCM for multi-channel 5.1 and it gets from my CX77 to my 7.1.4 eARC soundbar (LG SN11RG) as 2.1 sound only. Switching ATV to (lossy) DD 5.1 'fixed' it. Strangely enough, ATMOS (which is PCM 7.1 on ATV) works. Something's really wonky with the CX (L)PCM process/passthrough....
I had this same problem with my CX 48” so I sent it back to the shop for a full refund. I refuse to wait another whole year with broken audio just for LG to bring out a firmware update to fix it. If you want my money LG make sure u test your products before release. Same for your patches.
Thank you! I was having the same issue and I was able to replicate this on both my Xbox and AppleTV.
I found a new detail of how to fix/trigger it. (I’m on an LG CX and a LG Sn9YG)
Going from Dolby Audio (5.1 or lower) to LPCM has no issues. You can move between these without a problem. Going from Atmos to lpcm causes audio pops and drop outs/silence. The pops works on the “auto” setting for the Audio if you do pass through, it just goes to no audio on the LPCM side
However, if you go from Atmos to Dolby Audio, it corrects the issue without any need for reset and the LPCM works again. Haven’t had a chance to dive into the higher level details to see the bitrates passed and what is causing the issue..:but I suspect it’s related to the fact that certain LPCM channels weren’t mapped correctly in the last update.
Wow i have same hassle, just bought portable room ac from domestic depot a few weeks in the past to get help, become running fine till i wiped clean the filters and drained it
Crazy its been 1 year since this post and no responses from LG and no firmware updates to fix this. I am done with LG, never buying any more LG products again
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