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Home › TV/Audio/Video › TV/Audio/Video Accessories

LG GX 3.1 Sound Bar issues..

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SeanMSeanM Member
September 2020 in TV/Audio/Video Accessories
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  • I have a LG GX 55" TV that my family loves, just upgraded to the matching LG GX 3.1 Sound Bar. Pretty disappointed we can't access sound sync or any of the LG Sound Mode Settings.
  • I'm connected via HDMI eARC and even that connection seems to have issue. When I power up the TV it's 50/50 if the TV and sound bar will make that audio connections. Sometimes it'll take between 3-5 tries before everything works. Is there anything I can do on my end to try to correct this?
  • There's a small digital screen in the center of the sound bar that just shows the chosen input while in use. Problem is that screen never turns off. Is there a way to change this via remote or other settings? Is this something that can be addressed via an update down the line?
Tagged:
  • sound bar
  • Sound issues
  • GX
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  • ▲ 0 ▼
    StebinnersStebinners Member
    December 10, 2020, 9:26 pm
    https://lgcommunity.us.com/discussion/comment/23812#Comment_23812

    Have you fixed this ? I have exact same issue

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    StebinnersStebinners Member
    December 10, 2020, 9:26 pm
    https://lgcommunity.us.com/discussion/comment/23812#Comment_23812

    Have you fixed this ? I have exact same issue

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    StebinnersStebinners Member
    November 22, 2020, 8:13 am
    https://lgcommunity.us.com/discussion/comment/24069#Comment_24069

    Yes i have been contacting them for 2 weeks. No update yet

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  • ▲ 0 ▼
    StebinnersStebinners Member
    November 14, 2020, 9:19 pm
    https://lgcommunity.us.com/discussion/comment/23812#Comment_23812

    Have you fixed this ? I have exact same issue

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    SeanMSeanM Member
    October 13, 2020, 3:31 pm
    https://lgcommunity.us.com/discussion/comment/23790#Comment_23790

    appreciate the tip Jamal, the back of the soundbar has just a reg HDMI in, eARC out and optical out. The HDMI being used is brand new and the one that LG provided with the soundbar. I may look into getting a better quality one but I've tried 2 so far with the same results.

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    SeanMSeanM Member
    October 13, 2020, 3:31 pm
    https://lgcommunity.us.com/discussion/comment/23790#Comment_23790

    appreciate the tip Jamal, the back of the soundbar has just a reg HDMI in, eARC out and optical out. The HDMI being used is brand new and the one that LG provided with the soundbar. I may look into getting a better quality one but I've tried 2 so far with the same results.

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  • ▲ 0 ▼
    SeanMSeanM Member
    September 26, 2020, 3:02 am

    Really disappointed in LG's customer service with this. Can't believe the lack of interest in even trying to correct this via phone, chat, email, and even the message board.

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    SeanMSeanM Member
    September 20, 2020, 12:27 am

    ARC connection is no longer 50/50 working, it just flat out doesn't work anymore. Beyond disappointing.

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    SeanMSeanM Member
    September 16, 2020, 12:19 am
    https://lgcommunity.us.com/discussion/comment/23790#Comment_23790

    appreciate the tip Jamal, the back of the soundbar has just a reg HDMI in, eARC out and optical out. The HDMI being used is brand new and the one that LG provided with the soundbar. I may look into getting a better quality one but I've tried 2 so far with the same results.

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    LGModerator1LGModerator1 LG Moderator
    September 15, 2020, 8:43 pm

    Have you tried using just the ARC versus eARC to see if the problem continues? Also, how old is the HDMI cable being used?

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