Skip to Contents
LG Community Forum LG Community Forum
Categories
Discussions
Power Users
Sign In · Register
Sign In with Twitter Sign In with Facebook
Sign In · Register
Sign In with Twitter Sign In with Facebook
Categories
Discussions
Activity
Power Users
Sign In · Register
Sign In with Twitter Sign In with Facebook
Find helpful information about your LG Product through our Help Library. Find helpful information about your LG Product through our Help Library.

LG Community US

COMMUNITY NOTICE:
  • 1. LG Customer Support COVID-9 Notice.
  • 2. How to Clean your Smartphone
  • 3. Register your LG product for a Chance to WIN A PRIZE.
  • 4. 6 Tips for Advancing Your At-Home Cooking
  • 5. Top Spring Cleaning Tips from the Pros
Home › OLED TVs

No audio - TV stops outputting audio after updating to firmware release 04.70.07

«12»

Comments

  • Login to Add a Comment
  • freedomsfreedoms Member
    December 20, 2017, 5:10 pm
    This issue is solved with the latest firmware [04.70.36]
    It states in the specs for the new firmware that, "To improve OLED model Dolby no audio issue when switching HDMI input."
    You should be able to download it and install it from a USB thumb drive. Just create a folder named LG_DTV and drop the file into that folder.
    The firmware is located on this page: http://www.lg.com/us/support-product/lg-OLED55B7A


    Share on TwitterShare on Facebook
  • AustinFTWAustinFTW Member
    December 22, 2017, 4:26 pm
    Same as above, I followed the instructions from http://www.lg.com/us/support-product/lg-OLED65C7P

    In my case I had a FAT32-formatted USB stick and copied the firmware file from my Mac, the TV had no issues detecting the new firmware and applying it. 04.70.36 definitely resolves this issue.
    Share on TwitterShare on Facebook
  • AlbionixAlbionix Member
    December 23, 2017, 3:29 pm
    I have same problem with my new OLED65E7 with non-LG HDMI-connected devices (Sony Blueray, Spectrum cable box, Roku3).  My solution until LG fixes the bug is to take the power off the whole system (after making sure the DVR is not recording), wait 20 seconds, then restore power. It has worked every time so far.  I assume it resets all the HDMI connections.
    Share on TwitterShare on Facebook
  • wizavewizave Member
    December 27, 2017, 9:35 pm
    Has 04.70.36 fixed this audio issue? I am hesitant to install it.
    Share on TwitterShare on Facebook
  • AtomMan47AtomMan47 Member
    December 28, 2017, 11:36 pm
    Follow up on my 2017-12-16 post.  4.70.36 downloaded to my TV overnight and sound seems to be working for now. 
    Share on TwitterShare on Facebook

Hello, Stranger!
It looks like you've been lurking around for a while.

If you register, we will remember what you have read and notify you about new comments. You will also be able to participate in discussions.

So if you'd like to get involved, register for an account, it'll only take you a minute!

Register
«12»
Sign In or Register to comment.

Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

Sign In with Twitter Sign In with Facebook

Sign In Register

Quick Links

  • Categories
  • Recent Discussions
  • Activity
  • Unanswered

Categories

  • 3.5K All Categories
  • 3 Getting Started
  • 244 LG ThinQ
  • 868 OLED TVs
  • 847 TV/Audio/Video
  • 367 Mobile
  • 523 Kitchen
  • 300 Laundry
  • 209 Monitors
  • 75 Laptop
  • 69 Other Categories
  • 1.9K Help & Troubleshooting

In this Discussion

  • December 2017 AtomMan47
  • December 2017 wizave
  • December 2017 Albionix
  • December 2017 AustinFTW
  • December 2017 freedoms
  • December 2017 tomwalden34
  • December 2017 RichmondDan
  • December 2017 gkhicks
  • December 2017 HanfordNM
  • December 2017 briannk
  • November 2017 BTR
  • November 2017 DrPhibes
  • November 2017 costaj31
  • November 2017 mprimar
  • November 2017 Bmglickman
  • November 2017 johndrust
  • November 2017 jimsol1

Subscribe and Save 20% on Your First Water or Air Filter*

Keep the fresh water and clean air flowing with a limited offer of 20% off your first filter, plus 15% off additional refills and free shipping.

Become an LG Power User

Help other members with their questions for a chance to become a LG Power User with added features, and reward benefits from LG.

Win $500 Gift Card, LED OLED 4K TV

or Wireless Soundbar, V50 ThinQ Phone, when you register our LG product.

© LG Electronics. All Rights Reserved 2021

  • Legal
  • Privacy
  • Link
  • Terms & Conditions