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We purchase a LG Dishwasher from Big Sandy Superstore on 8/4/2018. Tried to turn on this morning but the display will not work. Confirmed there power to dishwasher (was able to pug in and run a fan from outlet). Please help!
Serial # 2018/03/03/004K 3904 243
Purchased 8/4/2018August 1
sgeorge43065JamalofLG, I did not provide contact information on my request since this is a public form.
Hey Jamal! I sent you a direct message few days ago. Please help me. ThanksJuly 31
Jamal - it is worse than I first thought. I pulled up an orange test screen and it appears many of the areas are dead and there is a major swath down the middle. Can you please help??
Thank you!!June 18
Tatan87Did you get help?
I have an LG OLED purchased in February or March 2018 with a large green blob in the center of the screen.
See attached photos.June 5
I same the same issue on a 2 year old tv. The issue is becoming worse every day. I would appreciate some help as to what can be done.
These OLED's were your top of the line products .
Thanks for you time
42255 Iron Gate Ln . Murrieta, Ca
Phone # 760-9903093 or 951-237-4281
Purchased on 2/28/18
Tatan87Hi there, I have the same problem . Did you get assistance ?
Bought a door in door refrigerator Aug 2018, now July 2020, not even 2 years later my refrigerator has stopped cooling. It defrosted, water running out of the outside of the ice maker down the front of the fridge. Ran the smart app 3 times, came back with smile face & checkmarks saying fridge was running as it should yet I threw away $200.00 in groceries I bought the day and a half before as they were thawed, warm, ruined. Not even 2 years old. Have proof of sale, paid & covered warranty by credit card. I'd appreciate hearing from someone to resolve this issue. Thanks.July 29
Date Purchased- 10 Aug 2019
Address 7749 Lantern Lane, Fountain CO. 80817
Model #- RK7
SERIAL #- 811HCJB318956
SVC CODE- R7K-FK.DUSALLK 8L1M00KT
P/N MEZ67848801July 18
I am having a problem with the black stainless finish on my LG oven peeling off.
Purchased July 2016July 16
Very sad that LG does not care about the consumer. They actually sent a A & E Factory service out on Monday. And installed a new linear compressor that failed seven hours later. Now nobody will get back and respond to me after perhaps 50 phone calls between A&E and LG.
Even worse is that the technician sent out by A&E factory service shut me down for $40 for cleaning inside the compressor area of the refrigerator saying that it was not covered and could be a reason to void the warranty. He could not do it by credit card he said here put the cash in my shirt pocket. I did it only because of the fact that I thought he had fixed The refrigerator. Which I learned five hours later the new installed compressor failed.
since that time I have had several messages on Facebook and Twitter saying please send us your information and we will get back to you nobody ever gets back to you from LG. Here is an example of one of my responses back to them.
“LG Electronics USA I have messaged about 8 times and no response back to me. additionally I have called in the last 48 hours about 10 times and always rehashing but getting no response. They say a follow up will be sent by email for the appointment for A & E services and by text and nothing is sent by LG and or by A & E appliance service. I expected a follow up text message /email as confirmation that this is truly scheduled for this Saturday. A & E said they don't have this on their schedule that only LG can initiate it on the A & E schedule. I assume that nobody will respond to this message from LG as that is what happens when I replay back to your message.“
evidently senior management at LG does not give a crap about consumer satisfaction. Please do not buy their products as they are not worth the aggravation.July 10
Name: Matt Russell
Phone Number: (920) 990-0004
Address: 10 Farrwood Dr., Andover, MA
Model Number: LDF5545ST
Serial Number: 806KWNMOT895
Date of Purchase: 10/27/18
Hi Jamal, The above unit was not installed until Spring of 2019, and started failing shortly afterward. The problem is that the control panel often doesn't light up when power is pressed, even though there is power at the electrical hookup terminals. Sometimes it will light up, and then sometimes it will even start, but will invariably fail sometime during the cycle, often with very erratic beeping and flashing of lights. For the first year we were able to power cycle and get it back to life, but now it won't work at . I see that this is a very common problem with your dishwashers and saw on Reddit that LG is kindly offering a replacement panel even out of warranty. I have always been a fan of LG, so I hope this is true and you'll send the part I need. I'm a electrical engineer and comfortable installing myself.
Many thanks in advance for your help,
Hey! I am having a similar tint issue as everyone else seems to be having, and you have gotten great reviews as a representative. Any way to get a repair? My whole screen is blue and I've tried the factory reset and different HDMI ports, and it is definitely a problem with the TV.June 26
We bought a lg refrigerator on 2016 i lost the receipt and i know we bought a warranty on it. The problem is i cant find the receipt and i need the refrigerator fix. What can i do.June 24
i have lost over 300.00 worth of food RNN200613048839 email@example.com cell 502 797 7443 work 502 587 4863 please adviseJune 18
I have the dreaded green spot forming on my OLED65B6P. I bought the TV in March of 2017 so it is out of warranty, but it seems the screen should last longer than this. I have seen from the posts that you have solved this problem for many owners. Could you please let me know what needs to be done to rectify the situation? I have gone through all of the suggested troubleshooting to no avail. Pictures are below.
Here is the info that you require to assist:
Name: Michael Erickson
Phone Number: +1 281-536-1986
Address: 943 Chamboard Lane, Houston, TX 77018
Model Number: OLED65B6P
Serial Number: 701RMMD1D371
Date of Purchase: 3-4-17
I understand this is a known problem with this model year TV caused by excessive heat from the power supply. Please help to resolve. Thank you again!
Thank you so much!
My TV has a large green spot in the center of the screen. After reading on Google it appears to be a product defect on the 2017 LG OLED TVs caused by excess heat generated from the power supply. Can you please replace the defective product or schedule a repair. I know the product is out of warranty, but this appears to be a known product defect and not a warranty issue. (https://lgcommunity.us.com/discussion/6048/does-anybody-else-have-a-lg-oled-that-has-a-green-tint-down-the-middle-of-the-screen) I have already gone through the troubleshooting with your team and reset the pixels. (compensation mode)June 8